Raza Mustafa
SALES EXECUTIVE | UMRAH SALES SPECIALIST | TRAVEL & TOURISM
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About
Customer-focused Sales Executive and travel professional with experience in Umrah sales, customer service, travel and tourism, aviation, and real estate. Skilled in handling client inquiries, preparing travel packages, following up with leads, supporting sales and marketing activities, and maintaining strong customer relationships. Knowledge of Galileo, Amadeus and Sabre GDS, ticketing, hotel reservations, visa data entry, travel planning, and aviation operations.
Motivated to achieve sales targets while delivering professional and transparent service.
Experience
Sales Executive - TGS (Tawaf Global Services) - Lahore, Pakistan
(2026-07)
- Handle Umrah sales inquiries and provide clients with suitable travel package options.
- Prepare quotations, follow up with prospective customers, and support booking conversions.
- Coordinate travel-related requirements while maintaining professional client communication.
- Focus on customer satisfaction, relationship building, and achievement of sales objectives.
Customer Service Person - Shah Builders Real Estate & Marketing Co. - Lahore
(2025-05 - 2026-07)
- Provided customer support and managed client inquiries.
- Assisted in sales, marketing, and property documentation processes.
- Resolved customer concerns and maintained positive client relationships.
Internee - Pakistan Civil Aviation Authority - Lahore
(2025-07 - 2025-08)
- Completed rotations in Commercial, HR, Cargo, CNS (Communication, Navigation, Surveillance), and ATC.
- Assisted departmental teams with operational, administrative, and communication tasks.
Internee - GO GLOBAL PRIVATE LIMITED - Lahore, Pakistan
(2022-04 - 2022-09)
- Gained exposure to international travel and tourism operations.
- Assisted with ticketing, customer service, and travel documentation.
Education
BS - Mass Communication - Allama Iqbal Open University (2024)
Certification - Airline and Airport Management - Aviation Institute of Management (2024-09 - 2025-03)
Graduate Diploma - Professional Travel Advisory - COTHM / IATA (2021-10 - 2024-05)
Intermediate - FSc Pre-Engineering - Punjab Group of Colleges (2019-02 - 2020-10)
Matriculation - Computer Science - Allied School (Sir Syed Campus) (2017-03 - 2018-09)
