Rida Fatima

Automation Engineer with 1+ year of professional experience designing and implementing workflow automations, API integrations, CRM processes, and AI-powered solutions. Proficient in n8n, Zapier, Make.com, GoHighLevel, REST APIs, webhooks, and AI integrations, with hands-on experience connecting business systems to automate customer journeys, appointment scheduling, follow-ups, and data workflows. Built automation solutions that reduced manual work by up to 70%, with experience troubleshooting legacy workflows, eliminating conflicting automations, and improving process reliability.

Automation Engineer - Octacer - Lahore, Pakistan

(2025-07 - 2026-06)

• Designed and implemented workflow automations that reduced manual work by approximately 50%, improving operational efficiency across business processes.
• Integrated APIs and business systems to enable real-time data synchronization and automated information flow between connected platforms.
• Optimized development and deployment workflows, contributing to an estimated 30% improvement in deployment efficiency.
• Led knowledge-sharing and training for fellow engineers on automation tools, workflow design, and development best practices.
• Collaborated with cross-functional stakeholders to translate business requirements into technical automation solutions.

Bachelor's - Data Science - Punjab University College of Information Technology (PUCIT) (2021 - 2025)