Rida Fatima

Detail-oriented and analytical Computer Science student at the University of Lahore, possessing hands-on experience in database operations, administration, and client communication. Actively transitioning into Software Quality Assurance (SQA), bringing a strong foundation in academic software engineering principles, manual testing concepts, and bug lifecycle management. Proven track record of handling high-volume data entries with zero error margins and managing stakeholder relations professionally.

A self-driven learner skilled at translating business requirements into actionable test scenarios, striving to contribute to software reliability and optimal user experience.

Admission Operations Associate (Intern) - University of Lahore - Lahore, Pakistan

(2024-07 - 2025-07)

• Managed front-desk operations and guided over 500+ applicants through the admission pipeline, ensuring a smooth onboarding experience.
• Conducted initial document verification and background checks for prospective students in alignment with HEC policies.
• Maintained, updated, and validated student records in the university portal, ensuring maximum data accuracy and zero discrepancies.
• Assisted in coordinating entry tests, scheduling interviews, and managing administrative logistics for peak admission cycles.
• Acted as the primary point of contact for resolving student queries regarding course eligibility, fees, and program structure.

Data Entry & Customer Support Specialist - Mangorah Tech - Lahore, Pakistan

(2023-02 - 2023-12)

• Managed the company's social media business portal (Facebook), addressing customer inquiries and improving query response rates.
• Owned the data management process by entering, auditing, and updating product catalogs, pricing models, and inventory levels in the database.
• Performed weekly data cleaning and validation tasks to ensure the digital records were up-to-date and error-free.
• Collaborated with the marketing and operations teams to align product specifications with customer expectations.

BS in Computer Science (BSCS) - Computer Science - University of Lahore (2023-02 - 2027)

ICS (Intermediate in Computer Science) - Computer Science - Roots International College, Lahore (2020-07 - 2022-08)

Matriculation (Science) - Science - Airport Security Force (ASF) Public School, Lahore (2018-06 - 2020-03)