Ridwan Bakhsh

Dedicated and result-oriented professional with extensive experience in marketing, customer service, and logistics. Adept at communication, time management, and problem-solving, with a strong ability to adapt in dynamic environments. Fluent in Arabic and Urdu, with a Business Proficiency in English, facilitating seamless interaction across diverse markets.

Supervisor – Engagement Center - BAT (GBS) - Lahore, Pakistan

(2023-12)

• Oversee engagement center operations, ensuring efficient workflow.
• Lead and manage a team of engagement center agents.
• Develop strategies to enhance customer satisfaction and service quality.

Engagement Center Agent - BAT (GBS) - Lahore, Pakistan

(2023-10 - 2023-12)

• Provided top-tier support and engagement services.
• Assisted customers with inquiries and issue resolution.
• Ensured seamless communication and service delivery.

Control Tower Agent (Arabic) - Trella - Lahore, Pakistan

(2023-01 - 2023-10)

• Manage and monitor logistics operations efficiently.
• Ensure smooth communication between clients and vendors.
• Resolve challenges in real-time to optimize supply chain processes.

Customer Care Agent - Jeeny - Jeddah, Saudi Arabia

(2019 - 2021)

• Provided exceptional customer service and support.
• Handled customer inquiries and resolved complaints professionally.
• Maintained a high level of client satisfaction and engagement.

Marketing Supervisor - Hisense - Jeddah, Saudi Arabia

(2016 - 2019)

• Developed and implemented marketing strategies to enhance brand visibility.
• Managed promotional campaigns and market research initiatives.
• Coordinated with sales teams to drive revenue growth.

Marketing Supervisor - Samsung - Jeddah, Saudi Arabia

(2014 - 2016)

• Led marketing initiatives to increase brand awareness.
• Collaborated with product teams to execute effective promotional campaigns.
• Analyzed market trends to refine marketing strategies.

Marketing & Sales Department - Zaben - Jeddah, Saudi Arabia

(2011 - 2014)

• Managed sales strategies and business development projects.
• Assisted in marketing operations and client relations.
• Conducted market analysis to improve product positioning.

Merchandiser / Export Officer - Binzagr Co-Ro Ltd. - Jeddah, Saudi Arabia

(2006 - 2011)

• Oversaw merchandising operations and product distribution.
• Managed export documentation and logistics coordination.
• Collaborated with suppliers and customers for seamless order fulfillment.

Merchandiser - Unilever - Jeddah, Saudi Arabia

(2002 - 2005)

• Ensured proper product placement and brand representation.
• Conducted market research to enhance merchandising strategies.
• Worked closely with sales teams to boost product visibility.

Diploma - Graphics & Publishing - Joher Institute of IT (2005) Islamabad, Pakistan

Course - English - Asia Training Center (2002) Jeddah, Saudi Arabia

FSC - AlShola Secondary School (2001) Jeddah, Saudi Arabia