Rimsha Naseem

Biochemistry graduate currently working as a telecaller handling inbound and outbound calls, with pathology laboratory internship experience, tutoring and school teaching experience, and strong English communication (IELTS 6.5). Polite, patient and detail-oriented, comfortable dealing with patients, customers and records, with MS Office skills and a strong interest in clinical and disease biochemistry.

Telecaller (Inbound and Outbound Calls)

• Handle inbound and outbound calls, answer customer queries and resolve complaints politely and professionally
• Promote products and services, follow up on leads, maintain call records and work towards sales targets

Pathology Laboratory Intern - Pathology Laboratory, THQ Hospital - Renala Khurd, Pakistan

(2024-04 - 2024-06)

• Performed blood tests including CBC, LFT and RFT, blood grouping and phlebotomy under supervision
• Dealt with patients politely, followed hygiene and safety protocols, and kept accurate records and labels

Teacher - Taqwa Islamic School - Jandraka, Okara District, Pakistan

(2025 - 2025)

• Taught school students, prepared lesson plans and class activities, and communicated clearly with students

Home Tutor - Private tuition - Pakistan

(2023 - 2026)

• Provided one-to-one and small-group tuition, adapting lessons to each student's level

BS - Biochemistry - University of Okara (2020 - 2025)

Intermediate (FSc Pre-Medical) - PGC (2018 - 2020)

Matriculation - Musarrat Educational Complex (2016 - 2018)