Rimsha Tariq

Manager Operations | Telecommunication | FTTH

Talent

Lahore, Lahore DistrictMember since 9 December 2023

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About

Seasoned professional with a strong background in Electrical Engineering, offering a proven track record of successfully managing operations and leading teams to achieve strategic objectives. Adept at developing and implementing operational strategies to enhance efficiency and customer satisfaction, I possess excellent communication and interpersonal skills, with a commitment to delivering high-quality results. Eager to contribute my expertise to a dynamic and growth-focused organization.

Experience

Manager Operations at Pakistan Telecommunication Company Limited
Nov 2022 - Present

• Oversee and manage division operations, ensuring efficient service delivery.

Develop operational strategies for improved efficiency and customer satisfaction.
Handle escalated customer issues and ensure prompt resolution.
Monitor key performance indicators and implement corrective actions.
Collaborate with cross-functional teams to streamline processes, resolve issues, and implement best practices.
Assist in Rehabilitation planning of business rich areas and ensure resource provisioning for network improvement.
Provide technical support for installation of splitters, Joint enclosures and Fiber access terminals.
Extend support to development team in rehab of OSP copper and FTTH/FTTB projects and identification of potential areas for MSAG installation / FTTH deployment.

Assistant Business Manager GPON (Pakistan Telecommunication Company Limited

Jan 2020 - Nov 2022

Successfully carried out Copper Sunset Project in DHA Lahore Pakistan Phase 1-4.
Upgraded more than 7,000 existing customers to FTTH (Fiber to the home) technology.
Service provisioning, fault rectification, and complaint handling.
Manage a team of 50+ members for day-to-day operational activities.

Assistant Manager Coordination (Pakistan Telecommunication Company Limited)

Dec 2016 - Jan 2020

• Lead and supervise a team, ensuring security and safety as per HSE guidelines.

Coordinate with regional teams for timely completion of service improvement projects.
Prepare reports and share findings with higher management.
Make BOQ/ estimates for copper and GPON projects.
Impart training to field staff and enforce installation standards.
Impart training related to smart tools for efficient complaint resolution.