Rizwan Hameed

Results-driven professional with a background in Business Administration & Management and Human Resources, supported by hands-on experience across e-commerce operations, customer service, sales, client relationship management, stock control, purchasing, and logistics. Experienced in managing operational workflows, resolving customer issues, supporting online sales growth, maintaining inventory accuracy, and coordinating with cross-functional teams.

E-commerce Specialist at Vapes Direct (2025-03 – Present)

• Manage end-to-end e-commerce operations, including product listings, inventory management, order fulfillment, and customer support.
• Optimize product descriptions and images to improve search visibility and support online sales performance.
• Monitor website performance and sales data to identify trends, operational issues, and growth opportunities.
• Coordinate with marketing and logistics teams to support timely deliveries and strong customer satisfaction.
• Provide technical support and resolve customer inquiries related to online orders and product specifications.

Customer Service Representative at Ji Digital Works (2024-09 – 2025-03)

• Managed customer inquiries, resolved complaints, and processed orders efficiently.
• Maintained strong customer relationships through clear, professional, and solution-focused communication.

Customer Sales Representative at First Step Communication (2022-05 – 2024-07)

• Handled sales, cold calling, and cross-calling for Solar and Medicare campaigns.
• Built customer relationships, identified customer needs, and focused on improving conversions.

Customer Sales Representative at Benchmark Communications (2020-09 – 2022-03)

• Worked on Home Security and Solar campaigns, handling sales and customer inquiries.
• Focused on customer engagement and maintaining strong conversion performance.

Assistant Manager – Stock at Tilal Al-Khaleej Al Masiya (2018-06 – 2020-03)

• Managed stocktaking of heavy industrial equipment and vehicles and maintained accurate inventory records.
• Handled spare-parts purchasing and issued requisitions according to operational requirements.
• Coordinated logistics and material movement to support timely delivery and replenishment.
• Monitored inventory levels to reduce shortages and improve stock management.

Assistant Manager – Accounts at Bawabat Al Firdos Trad. & Cont. (2016-05 – 2018-05)

• Managed stocktaking of heavy industrial equipment and vehicles while maintaining accurate records.
• Oversaw spare-parts purchasing, requisitions, and logistics coordination.
• Tracked inventory levels to support timely replenishment and operational efficiency.

CPM Human Resources in Human Resources – The MIIM Islamabad (2014 – 2016)

Human Resources Management Diploma in Human Resources – The MIIM Islamabad (2013 – 2014)

Bachelor's in Business Administration & Management in Business Administration & Management – The MIIM Islamabad (2011 – 2013)

Intermediate in Commerce in Commerce – Rawalpindi College of Commerce (2009 – 2011)

Matriculation in Civics and Social Science – Rawalpindi Board (2008 – 2009)