Rizwan Awan

Salesforce Certified Administrator and Platform Developer I, transitioning into the Salesforce ecosystem after 6+ years of experience as an IT Officer and web developer.

Background includes business process automation, workflow design, database management, and end-to-end IT systems support skills that translate directly into practical, business-focused Salesforce administration and development. Certified in 2025 and currently building hands-on Salesforce project experience while seeking a first role as a Salesforce Administrator or Developer.

Freelance Web Developer - Upwork - Remote

(2020-09)

• Completed 12+ freelance projects with 100% client satisfaction in web development and CRM customization
• Delivered WordPress and WooCommerce solutions, including dynamic pricing logic and custom fields
• Automated client workflows and communication systems to improve operational efficiency

IT Officer - Research and Development Solution - Islamabad, Pakistan

(2024-01 - 2025-06)

• Designed and maintained responsive websites and web applications using HTML, CSS, JavaScript, and WordPress
• Built and managed workflows, access permissions, and security protocols aligned with organizational policy
• Delivered end-to-end IT support across hardware, software, and network systems, minimizing downtime
• Implemented backup, data recovery, and IT security compliance procedures
• Supported technology rollouts and system upgrades, with documentation and SOPs for end users
• Led the implementation and administration of Microsoft 365, including user account provisioning, license management, security configuration, and Exchange Online administration
• Planned and executed email and data migration from GoDaddy to Microsoft 365 with minimal downtime, ensuring secure data transfer, user validation, and post-migration support

IT Officer - Human Development Foundation (HDF) - Pakistan

(2021-03 - 2023-12)

• Developed and maintained organizational websites with a focus on security, usability, and performance
• Built digital forms and automated workflows to streamline field data collection and reporting
• Designed databases and dashboards supporting Monitoring & Evaluation (M&E) processes
• Published reports and analytics to support organizational transparency and decision-making
• Managed user accounts, access controls, and infrastructure security
• Administered the organization's Microsoft 365 environment end-to-end, including account provisioning, licensing, security configuration, and Exchange Online management
• Configured, managed, and supported online fundraising campaigns and website-based donation systems, ensuring secure payment processing and a seamless donor experience

Web Programmer - Master Tech - Pakistan

(2017-03 - 2020-10)

• Designed and developed multiple responsive, client-facing websites
• Integrated APIs and databases for scalable application functionality
• Optimized site performance, speed, and reliability
• Provided ongoing technical maintenance and issue resolution

Bachelor of Science - Information Technology - University of Gujrat (2012-09 - 2017-03)