Rizwan Hameed

I am a results-driven professional with a degree in Business Administration and Management, and additional expertise in Human Resources. With hands-on experience in e-commerce, customer service, client relationship management, and stock management, I excel at driving productivity and operational efficiency. I am committed to delivering exceptional service, solving problems, and building lasting client relationships.

E-commerce Specialist at Vapes Direct (2025-03 – Present)

• Managing end-to-end e-commerce operations, including product listings, inventory management, and order fulfillment.
• Optimizing product descriptions and images to improve search visibility and drive online sales.
• Monitoring website performance and analyzing sales data to identify trends and growth opportunities.
• Coordinating with the marketing and logistics teams to ensure timely delivery and high customer satisfaction.
• Providing technical support and resolving customer inquiries related to online orders and product specifications.

Customer Service Representative at Ji Digital Works (2024-09 – 2025-03)

• Managed inquiries, resolved complaints, and processed orders.
• Ensured strong customer relationships through effective communication.

Customer Sales Representative at First Step Communication (2022-05 – 2024-07)

• Handled sales, cold calling, and cross-calling for various campaigns including Solar and Medicare.
• Focused on building customer relationships and driving conversions.

Customer Sales Representative at Benchmark Communications (2020-09 – 2022-03)

• Specialized in Home Security and Solar campaigns.
• Managed sales and customer inquiries while ensuring high conversion rates.

Assistant Manager Stock at Tilal Al-Khaleej Al Masiya (2018-06 – 2020-03)

• Managed stock taking of heavy industrial equipment and vehicles, ensuring accurate inventory records.
• Handled purchasing of spare parts and issued requisitions to meet operational needs.
• Oversaw logistics and material movement, coordinating timely delivery and replenishment.
• Tracked inventory levels to ensure efficient stock management and prevent shortages.

Assistant Manager Accounts at Bawabat Al Firdos Trad. & Cont, Oman (2016-05 – 2018-05)

• Managed stocktaking of heavy industrial equipment and vehicles, ensuring accurate inventory records.
• Oversaw purchasing of spare parts, issued requisitions, and coordinated logistics for smooth operations.
• Tracked inventory levels to ensure timely replenishment and maintain operational efficiency.

CPM Human Resources in Human Resources – The MIIM Islamabad (2014 – 2016)

Human Resources Management Diploma in Human Resources Management – The MIIM Islamabad (2013 – 2014)

Bachelors in Business Administration & Management in Business Administration & Management – The MIIM Islamabad (2011 – 2013)

Intermediate in Commerce in Commerce – Rawalpindi College of Commerce (2009 – 2011)

Matriculation in Civics and Social Science – Rawalpindi Board (2008 – 2009)