Rizwan Ul Haque

Motivated and detail-oriented Sales and Customer Support Professional with over 10 years of progressive experience in the paint, telecom, and insurance industries. Demonstrated expertise in sales analysis, client servicing, ERP/SAP systems, and operational coordination. Eager to contribute to an organization's growth by applying strong communication, administrative, and analytical skills in a challenging and dynamic work environment.

Committed to delivering measurable results, ensuring client satisfaction, and supporting team success with professionalism and dedication.

Sales Officer at Nippon Paint Pakistan Pvt. Ltd. (2024-04 – Present)

Manage relationships with dealers and retailers in assigned territories, ensuring timely product delivery and stock availability. Meet monthly and quarterly sales targets through proactive client follow-ups and strategic market engagement.

• Manage relationships with dealers and retailers in assigned territories, ensuring timely product delivery and stock availability.
• Meet monthly and quarterly sales targets through proactive client follow-ups and strategic market engagement.
• Conduct market surveys to understand competitor activity and customer behavior.
• Provide post-sales support and resolve any product-related queries or complaints.

Senior Sales Advisor at Titanium Agency Pvt. Ltd. (2023-01 – 2024-03)

Acted as the first point of contact for customer inquiries, product details, and order processing. Identified and pursued new business opportunities through field visits and market leads.

• Acted as the first point of contact for customer inquiries, product details, and order processing.
• Identified and pursued new business opportunities through field visits and market leads.
• Advised customers on suitable paint solutions based on their specific needs and budget.
• Assisted in preparing quotations and managing follow-ups to ensure deal closure.
• Maintained CRM data to track customer preferences and feedback.

Sales Support Executive – Automotive & Vehicle Refinish Division at AkzoNobel Pakistan (ICI Dulux) (2022-03 – 2022-11)

Played a critical role in backend support by compiling detailed sales reports. Prepared cost analysis, overdue reports, sales forecasts, and MRC reports.

• Played a critical role in backend support by compiling detailed sales reports (daily, monthly, and YTD).
• Prepared cost analysis, overdue reports, sales forecasts, and MRC (Margin & Revenue Cost) reports.
• Maintained distributor stock levels and monitored import order requirements.
• Collaborated closely with the sales team for timely updates and market insights.
• Conducted debtor analysis to assist in collection planning and financial monitoring.

Customer Care Consultant at AkzoNobel Pakistan (ICI Dulux) (2018-08 – 2022-02)

Provided high-level customer support via toll-free helpline, handling product queries, complaints, and order updates. Utilized SAP ERP and CRM systems to enter orders, post payments, and manage dealer credit limits.

• Provided high-level customer support via toll-free helpline, handling product queries, complaints, and order updates.
• Utilized SAP ERP and CRM systems to enter orders, post payments, and manage dealer credit limits.
• Generated customized sales and market reports for senior management and regional teams.
• Responded to customer feedback via Ask-Sid platform, enhancing brand engagement.

Sales Support Officer at AkzoNobel Pakistan (ICI Dulux) (2017-12 – 2018-08)

Supported sales and administrative operations using SAP software. Maintained accurate stock records and processed dealer demands.

• Supported sales and administrative operations using SAP software.
• Maintained accurate stock records and processed dealer demands.
• Prepared debtor analysis reports for senior sales leadership.
• Assisted in managing payment instruments and organized project documentation.

Customer Service Executive (CSE) at Warid Telecom (2014-12 – 2017-07)

Delivered support across multiple service categories including prepaid, postpaid, platinum, and recovery segments. Resolved billing, service, and network complaints effectively.

• Delivered support across multiple service categories including prepaid, postpaid, platinum, and recovery segments.
• Resolved billing, service, and network complaints effectively and efficiently.
• Maintained high customer satisfaction scores through personalized assistance.
• Trained on internal CRM tools and followed telecom protocols for data handling.

Manager Sales & Marketing / Inspection Officer at The United Insurance Co. of Pakistan Ltd. (2010-11 – 2013-12)

Oversaw marketing and underwriting of motor insurance products. Managed preparation of insurance cover notes and processed motor claims. Performed field inspections and reported vehicle assessments.

• Oversaw marketing and underwriting of motor insurance products.
• Managed preparation of insurance cover notes and processed motor claims.
• Performed field inspections and reported vehicle assessments.
• Maintained client relations and ensured accurate policy documentation.

SEO Officer at Unknown (2009-10 – 2010-09)

Handled all key areas of search engine optimization, including backlinks, keyword research, and content submissions.

• Handled all key areas of search engine optimization, including backlinks, keyword research, and content submissions.
• Worked with press releases, article/blog submissions, and forum posting to enhance online visibility.
• Monitored Google rankings and website performance improvements.

Data Entry Officer at Multiline Systems, Lahore (2008-11 – 2009-05)

Maintained records of IT equipment stock, sales, and purchases. Ensured accuracy in data entry and assisted in inventory updates and reporting.

• Maintained records of IT equipment stock, sales, and purchases.
• Ensured accuracy in data entry and assisted in inventory updates and reporting.

Bachelor of Mass Communication in Mass Communication – Allama Iqbal Open University, Islamabad (2015 – 2017)

Intermediate (Commerce) in Commerce – Board of Intermediate and Secondary Education, Lahore (2007 – 2009)

Matriculation (Science Group) in Science – Board of Intermediate and Secondary Education, Lahore (2004 – 2005)

Certificate Course in English Language – Central College of Pakistan, Lahore (2007-04 – 2007-07)