Rohaan Haider

Business Administration graduate with academic specialization in Human Resource Management (HRM & IHRM) and practical experience across supply chain, administration, and customer service. Skilled in communication, data analysis, and workflow management, with a proven record of improving efficiency and supporting organizational goals. Passionate about building a career in Human Resources while remaining open to roles in business operations and strategy where strong interpersonal and problem-solving skills can add value.

Supply Chain Intern - Fauji Fertilizer Bin Qasim Ltd. (FFBL)

(2024-07 - 2024-08)

• Supported daily supply chain operations, including order processing, inventory tracking, and logistics coordination.
• Assisted in data analysis and reporting to evaluate supplier performance and delivery timelines.
• Helped maintain accurate inventory records by updating ERP and warehouse management systems.

Customer Service Representative - Cross Communication

(2022-07 - 2022-12)

• Resolved 95% of customer inquiries on the first call, ensuring high customer satisfaction.
• Effectively managed complex issues and provided tailored solutions.
• Increased positive customer feedback by 20% through proactive communication.
• Reduced average handling time by 15%, improving service efficiency.

BA (Hons) - Business Administration 1-Year Top-Up - University of Hertfordshire (2025-08)

Higher National Diploma (HND) - Business - Pearson (2023-12)