Rubab Shah

Managed daily office operations to ensure efficient workflow and administrative support. Coordinated schedules, meetings, and appointments for management and staff. Maintained accurate records, files, and databases in both physical and electronic formats.

Administration Officer - Fatima Jinnah University - Rawalpindi

(2025-01 - 2026-05)

• Managed daily office operations to ensure efficient workflow and administrative support.
• Coordinated schedules, meetings, and appointments for management and staff.
• Maintained accurate records, files, and databases in both physical and electronic formats.
• Prepared correspondence, reports, presentations, and official documents.
• Handled incoming calls, emails, and inquiries, providing timely responses and support.
• Monitored office supplies and coordinated procurement to maintain inventory levels.
• Assisted with budgeting, expense tracking, and processing invoices.
• Organized travel arrangements, events, and meetings as required.
• Supported human resources activities, including employee records and onboarding processes.
• Ensured compliance with company policies and maintained confidentiality of sensitive information.
• Collaborated with internal departments and external stakeholders to facilitate smooth operations.
• Managed data entry and generated reports to support decision-making.

Quality Assurance Executive - Prime BPO - Rawalpindi

(2024-02 - 2025-01)

• Performed quality audits on inbound and outbound calls to ensure adherence to company standards.
• Provided feedback and coaching to agents to improve service quality and customer satisfaction.
• Analyzed performance metrics and prepared quality reports for management review.
• Identified process gaps and recommended corrective actions to enhance operational efficiency.
• Conducted calibration sessions with supervisors and trainers to maintain consistent quality standards.

CSR - Ibex - Islamabad

(2023-12 - 2024-12)

• Responded to customer inquiries via phone, email, chat, and other communication channels.
• Provided accurate information regarding products, services, policies, and procedures.
• Resolved customer complaints and issues in a timely and professional manner.
• Processed orders, payments, returns, and account updates.
• Maintained detailed records of customer interactions and transactions.
• Escalated complex issues to the appropriate department when necessary.
• Ensured high levels of customer satisfaction and service quality.
• Followed company policies and service standards to meet performance targets.
• Handled customer concerns with empathy and professionalism.
• Collaborated with team members to improve customer experience and operational efficiency.

Data Entry Officer - Sky Exchange - Islamabad

(2021-01 - 2023-11)

• Entered, updated, and maintained accurate data in databases and information systems.
• Verified and reviewed data for completeness, accuracy, and consistency.
• Managed and organized electronic and physical records and documents.
• Prepared reports, spreadsheets, and summaries for management review.
• Retrieved and processed information from various sources as required.
• Performed regular data quality checks and corrected discrepancies.
• Maintained confidentiality and security of sensitive information.
• Coordinated with departments to collect and update required data.
• Ensured timely completion of data entry tasks while meeting productivity targets.
• Assisted in generating reports and analyzing information to support business operations.
• Used Microsoft Excel, Word, and database management systems efficiently

Bachelors - Education - Virtual University (2015-01 - 2016-02)

Masters - English - Foundation University (2012-02 - 2014-02)