Head of Department (HOD) - Shaheen Shinwari Restaurant / Highway Pizza
(2024-01)
- Developed and standardized core menu recipes, creating a consistent and recognizable brand taste
- Managed high-volume kitchen operations, handling 100+ daily orders while maintaining speed, quality, and efficiency
- Supervised, trained, and scheduled a team of 9 staff members, improving productivity and workflow
- Implemented SOPs to streamline kitchen processes and ensure consistency in food preparation
- Controlled inventory and minimized wastage through effective stock and cost management
- Ensured compliance with hygiene and food safety standards
- Resolved operational challenges to maintain smooth kitchen performance and timely delivery
Head of Operations - The Red Films
(2023-07 - 2024-07)
- Led post-production operations and managed international client projects (USA, Australia, Europe)
- Coordinated editing teams and ensured timely delivery aligned with creative requirements
- Managed project planning, budgeting, staffing, and performance tracking
- Generated business leads through platforms like Upwork and Fiverr
- Implemented process improvements to enhance quality and operational efficiency
Entrepreneur - Wheely's Road Cafe / Eataliano Pizza
(2020-01 - 2023-12)
Launched and operated two food ventures during COVID-19, managing end-to-end operations
- Handled business strategy, daily operations, and customer service
- Built strong vendor networks and ensured consistent product quality
- Developed social media presence and marketing strategies to drive customer engagement
- Adapted operations to meet safety protocols and changing market conditions
Senior Producer / Manager Operations - ARY Digital Network, Pakistan - Pakistan
(2007-01 - 2020-12)
Managed large-scale media operations, events, and live productions (Promoted across multiple roles including ARY Musik, ARY Zindagi, ARY Zauq & ARY Shopping Channel)
- Led major events including ARY Film Awards, PSL Karachi Kings events, and live concerts
- Supervised supply chain, logistics, procurement, and call center operations
- Developed SOPs for kitchen, store, and operational processes
- Managed budgets, staffing, vendor coordination, and production schedules
- Oversaw call center training, reporting, and customer service operations
- Designed SOPs for ARY Zauq kitchen & store operations
- Developed call center systems and logistics frameworks
- Built supply chain and vendor inventory systems
- Managed international operations including UK-based projects
Manager Customer Relations & Recovery - Perfect Transport Network
(2006-01 - 2006-12)
- Managed corporate client relationships and complaint resolution
- Oversaw financial recovery and service operations
- Handled fleet management and driver operations
Manager Operations - Sixt Pakistan Ltd.
(2006-01 - 2006-12)
- Managed fleet operations, customer accounts, and corporate clients
- Designed pricing, agreements, and sales strategies
- Coordinated with international partners and agents
Operations Roles (Progressive Growth) - Trakker Pvt. Ltd.
(2001-01 - 2006-12)
Managed operations teams of 50+ staff in control room environments
- Handled vehicle tracking, emergency response (theft recovery), and customer coordination
- Trained teams on SOPs, communication, and crisis handling
- Multiple "Employee of the Month" awards
- Developed operational SOPs and performance systems
- Played key role in high-risk vehicle recovery operations
