OPERATION MANAGER - SUNSTRIKE INTERNATIONAL LTD FZE
(2024-08)
- Managing daily operation and production workflows.
- Coordinating with sales, procurement, and logistics teams.
- Supervising staff and ensuring operational efficiency.
- Handling administrative tasks, documentation, and reporting.
- Supporting HR and office administration processes.
- Managing budgets, vendor relationship, and compliance requirements.
- Supervised and trained technicians to maintain high-quality service standards.
- Built and setup a complete service lab from scratch, including tools, equipment and processes.
- Handled customer queries and provided after sales technical support to ensure customer satisfaction.
- Maintained inventory of spare parts and optimized resources to reduce costs.
- Ensured compliance with company policies and industry standards.
- Diagnosed and resolved issues related to IC replacement, screen, battery, charging and network faults.
- Trained junior technicians in hardware and software repair techniques.
- Performed advanced mobile phone repairs: hardware troubleshooting, motherboard-level repairs, software flashing and data recovery.
SERVICE SUPERVISOR - AZ LOGISTICS FZE
(2019-03 - 2020-12)
- Supervise daily operation of the mobile phone service center.
- Manage spare parts and mobile device inventory.
- Monitor stock levels and records parts when needed.
- Maintain inventory records and stock reports.
- Conduct regular stock audits and physical counts.
- Coordinate with suppliers and warehouse teams.
- Track Warranty parts, return, and defective items.
- Supervise technicians and service staff.
SENIOR MOBILE TECHNICIAN - AL AWAN COMPUTERS TECHNOLOGY
(2018-02 - 2019-02)
- Works as a level 3 mobile technician in the company.
- Manages and repair macbooks.
- Repairing phones: familiar with parts replacement, software and hardware issues.
- Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad.
MOBILE TECHNICIAN - CIF LOGISTICS FZE
(2016-01 - 2018-01)
- Responsible for repairing cell phone screens and associated items.
- Repair cell phones that are not working.
- Working with Samsung and Blackberry software to fix the phones on site.
- Re Furbishing experience (iPhone6, 6S and 7 iPhone6P 6SP, 7P, X, 8P).
SERVICE HEAD - ELEVEN PLANET ELECTRONICS TRADING LLC
(2014-12 - 2015-11)
- Monitored repairing department.
- Address and resolve customer complaints in a timely and professional manner.
- Monitored warranty claim phones and manage to resolve problem.
