Saadiii Khan

Customer-focused Customer Support Representative with 1+ year of customer support experience and 1+ year of call center and cold-calling experience. Skilled in customer inquiries, complaint resolution, outbound calling, follow-ups, objection handling, and relationship management. Strong verbal communication, active listening, problem-solving, and customer service skills with a professional approach to challenging situations.

Customer Support Representative - Pakistan

• Handled customer inquiries and provided professional and timely assistance.
• Resolved customer concerns while maintaining a positive customer experience.
• Managed inbound and outbound calls and conducted customer follow-ups.
• Handled complaints and objections professionally.
• Maintained accurate customer records and customer information.
• Built positive relationships through active listening and clear communication.
• Worked effectively in a target-driven environment.

Call Center / Cold Calling Representative - Pakistan

• Conducted outbound calls to potential and existing customers.
• Presented products and services clearly and professionally.
• Identified customer needs and responded to questions and objections.
• Maintained regular follow-ups with leads and customers.
• Worked toward daily and monthly performance targets.
• Developed strong telephone communication and persuasion skills.

Customer Support / Sales & Communication - Jenpharm Life Sciences

• Assisted customers with product-related questions and inquiries.
• Communicated product information clearly and professionally.
• Handled customer concerns and provided appropriate assistance.
• Maintained positive customer relationships through effective communication.
• Supported customer satisfaction through timely responses and follow-ups.
• Worked collaboratively while following company procedures.

Intermediate (2020)