Saba Hashmi

Energetic and friendly front desk receptionist and Admin officer with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

Front Desk Officer - ASE Constructor Pvt Ltd.

(2024-04 - 2025)

• Greet and welcome visitors, clients, and vendors with professionalism and courtesy.
• Answer and direct phone calls, taking messages or providing information as required.
• Maintain and organize important company documents and files, both digital and paper.
• Serve as the first point of contact for clients, addressing inquiries and providing necessary information regarding projects.
• Sort and distribute incoming mail and packages, and arrange outbound shipping when needed.
• Handling PABX system,
• Monitor inventory of office supplies, ordering replacements as required.
• Work closely with other departments to facilitate smooth communication and operation within the company.
• Address and resolve any customer concerns or complaints in a timely and professional manner.

Front Desk Receptionist - Roshni Help Line.

(2022-04 - 2023-10)

• Offered support and assistance to clients reaching out for help via phone and online platforms.
• Maintained accurate records of client interactions and service requests.
• Developed strong rapport with clients, providing timely and effective solutions to their concerns.
• Assisted in organizing community outreach programs for awareness and support.

Hajj & Umrah Consultant - Soharwardi Tours & Travel.

(2019-09 - 2022-02)

• Guide clients on Hajj and Umrah packages, understand their requirements, and recommend suitable options.
• Handle bookings and ensure accurate processing of visas, passports, and other travel documents.
• Arrange flights, accommodation, transport, and travel schedules to ensure a smooth journey.
• Adhere to Saudi laws and regulations and provide clients with relevant guidance.
• Resolve travel-related issues promptly and maintain client trust.
• Prepare travel itineraries according to client preferences, budget, and special requirements.
• Group Management: Supervise group bookings, manage group facilities, and ensure smooth group travel.

Female Security Guard - Airport Security Force (ASF).

(2017-02 - 2019-09)

• Performed security screening of female passengers in accordance with airport safety protocols.
• Conducted physical checks and baggage inspection while maintaining professionalism and respect.
• Monitored restricted areas and ensured only authorized access.
• Assisted in maintaining discipline and smooth passenger flow during peak hours.
• Responded promptly to security concerns and reported incidents to senior staff.
• Maintained daily logs of security checks and passenger interactions.
• Coordinated with airport security team to ensure overall safety and compliance.

B.A Arts (AD) - Sindh University (2024-04 - 2025-04)