Operational Role - The IBL Group
(2022-06 - 2022-12)
- Ensure Integrity of Ecommerce Platform
- To perform QA and QC of the website products and ensure the website is up to date with all SKUs being inducted previously and, in the future, with clear images and description
- Active communication with the relevant teams and customers for seamless online operations.
- Management of website with updated content.
- Maintain blogs /Latest news on the website
- Ensuring the social media is up to date
- To ensure the website and delivery process meets all USPs as mentioned
- Managing a departmental function within a broader corporate function.
- To make sure all orders are timely fulfilled with zero errors.
- Training customer service department for seamless business operations and resolving customer queries via calls, chats & emails.
- Complain resolution training for B2C operations.
- QA of inbound and outbound calls to customers.
- Monitor Receivables and follow up on it.
- Timely reporting of orders
- Maintain a dashboard for order, Sales, and Receivables
- Establish Social Media presence for Ecommerce platform.
E-commerce Pharmacist - The Chemist
(2021-09 - 2022-05)
- Served as E-commerce Pharmacist for the chemist.pk
- Looking after the ecommerce order deliveries as well as walk in patient.
- Looking after social media platforms and resolving queries online and on calls.
- Online and physical counselling on medication usage and prescription validation
- Website management
- Physical Audit and Expiry Check of physical outlet
- Physical dispensing of medications.
Manager Pharmacy - Shifaam Healthcare
(2021-02 - 2021-09)
- Worked as Manager Pharmacy for Shifaam
- Looking after the collaboration e-commerce project of doct-HERs (Naya Jeevan) and Shifaam, fulfillment of online pharmacy orders
- Prescription validation and suggesting alternatives to patients.
- Onboarding different homeopathy brands for Shifaam
- On call patient counselling
- Daily sales reporting to the CEO of Shifaam
Pharmacist - Marie Stopes Society
(2019-10 - 2021-02)
- Worked as Pharmacist for counselling of patients at Tahir Medical Centre under Meri Pharmacy project.
- To look after the entire E-Commerce operations.
- To look after the Drug Poison Information Center of Meri Pharmacy
- To look after the digital marketing of Meri Pharmacy on multiple social medias including designing, content writing & event management,
- To look after the operations management based at MSS Head Office Karachi
- Coordination with multiple departments like multiple branches of pharmacies, HR, Supply Chain, Compliance & Budgeting & Finance. (For Meri Pharmacy)
Team Lead E-commerce - mycart.pk (Multinet Group)
(2018-04 - 2019-09)
- Served as team lead e-commerce for mypharmacy in mycart.pk.
- Major KPIs are fulfillment of orders, complaint management & social media marketing and warehouse management.
Diabetes Educator and Client Coordinator / Medical Counselor - Ibex Global
(2015-10 - 2018-04)
- Served as a Diabetes educator and client coordinator for Eli-Lilly Pharmaceuticals.
- Served as a medical counselor for an NGO (Marie Stopes Society) dealing with female reproductive and child health issues.
