Logistics Coordinator at Sovereign Express Trade (2025-12 – Present)
- Developed a strong foundation in logistics operations through hands-on involvement in warehouse coordination, trucking workflows, and shipment handling.
- Gained practical exposure to UPS labelling and daily dispatch processes, with a clear understanding of maintaining accuracy, efficiency, and timely execution.
Client Service Executive at MTBC CareCloud (2023-12 – 2025-12)
- Acted as the main point of contact for client inquiries, requests, and issue resolution.
- Built strong client relationships by understanding needs and delivering tailored solutions.
- Coordinated with internal teams to resolve issues ensuring client satisfaction.
- Handled escalations, billing inquiries, and service renewals professionally.
Customer Service Representative at TekViz Solutions (2020-01 – 2023-09)
- Managed customer inquiries across sales and support channels, providing timely and accurate information to drive customer satisfaction.
- Assisted customers in product selection, upselling services, and converting leads into successful sales.
- Resolved customer issues efficiently by identifying root causes and delivering effective solutions.
