Head of Operations & Compliance (PAK & UAE) at Discover Group (2024-12 – Present)
Led organization-wide SOP development and compliance governance frameworks across investigations, enforcement coordination, and documentation management.
- Led organization-wide SOP development and compliance governance frameworks across investigations, enforcement coordination, and documentation management.
- Implemented internal controls, audit-ready documentation systems, and case governance protocols.
- Managed cross-border operational units and standardized workflows across Pakistan and UAE.
- Served as an executive liaison with regulatory authorities, corporate clients, and enforcement bodies.
- Directed workforce planning, performance evaluation systems, and succession planning.
- Built and led multi-functional operational teams with structured KPIs and accountability frameworks.
Executive Search Consultant at Banen Associates (2023-06 – 2024-12)
Spearheaded full-spectrum executive recruitment operations, from initial client engagement to market analysis, talent sourcing, rigorous candidate vetting, and successful placement.
- Spearheaded full-spectrum executive recruitment operations, from initial client engagement to market analysis, talent sourcing, rigorous candidate vetting, and successful placement.
- Fostered robust client partnerships, providing bespoke talent acquisition strategies that resonate with corporate objectives and cultural ethos.
- Excelled in pinpointing and attracting elite executive candidates utilizing in-depth market research, discerning evaluation, and targeted outreach initiatives.
Associate Manager at MOTIVE (2022-11 – 2023-07)
Surpassed team sales goals with up to 8 Account Executives, setting and hitting booking/revenue targets. Implemented KPIs and metrics, ensuring team accountability and effective execution of sales strategies.
- Surpassed team sales goals with up to 8 Account Executives, setting and hitting booking/revenue targets.
- Implemented KPIs and metrics, ensuring team accountability and effective execution of sales strategies.
- Led the team in prospecting, qualifying, selling, and closing, exceeding monthly, quarterly, and annual quotas.
- Aligned CRM and sales processes, enhancing training and coaching for consistent organizational performance.
- Proficient in leveraging all Motive offerings, including ELD, Dashcam, and new products, to maximize sales pursuits.
- Shared best practice sales and negotiation skills, effectively communicating value and benefits to clients.
Senior Sales Manager at SALSOFT TECHNOLOGIES(PVT) LTD (2021-04 – 2022-11)
Fostered robust relationships with key accounts to secure a consistent stream of sales revenue.
- Fostered robust relationships with key accounts to secure a consistent stream of sales revenue.
- Generated lucrative leads via cold-calling, strategic networking, and leveraging customer referrals.
- Maintained meticulous records of sales metrics, customer engagement, and team performance evaluations.
- Provided expert support to Sales Representatives for technical queries, enhancing customer satisfaction and service excellence.
Senior Investment Consultant at HERALD LAND (2019-05 – 2021-04)
Spearheaded distribution of key investment opportunities in UK residential and care homes to GCC-based investors, significantly exceeding sales targets with a turnover of 3 million AED.
- Spearheaded distribution of key investment opportunities in UK residential and care homes to GCC-based investors, significantly exceeding sales targets with a turnover of 3 million AED.
- Successfully closed high-value property investments in the UK, achieving sales of 12 million pounds with the prestigious Berkeley Group.
- Fostered collaborative partnerships, driving enhanced sales performance and business growth.
Health Insurance Broker at PACIFIC PRIME (2017-05 – 2019-05)
Fostered robust partnerships with industry giants including Allianz, BUPA, Cigna, Aetna, Now Health, William Russell, and AXA Gulf, enhancing client portfolio diversity.
- Fostered robust partnerships with industry giants including Allianz, BUPA, Cigna, Aetna, Now Health, William Russell, and AXA Gulf, enhancing client portfolio diversity.
- Cultivated enduring client relationships, ensuring personalized service through regular meetings and an in-depth understanding of their business and personal insurance requirements.
- Accelerated company growth by generating new business worth 5,000,000 AED, predominantly in Corporate plans, showcasing strong sales acumen.
- Proactively anticipated client insurance needs, efficiently managing policy renewals and amendments to guarantee continuous coverage and client satisfaction.
Customer Support Executive at IBEX GLOBAL (2014-06 – 2017-05)
Delivered exceptional customer service as a Customer Support Executive at IBEX Global, a leader in integrated business process outsourcing solutions.
- Delivered exceptional customer service as a Customer Support Executive at IBEX Global, a leader in integrated business process outsourcing solutions.
- Managed both inbound and outbound customer interactions for SquareTrade, ensuring high-quality support and satisfaction.
- Utilized advanced telecommunication technologies and equipment to efficiently handle customer inquiries and issues.
- Persuasively communicated with customers, leveraging prepared scripts to enhance product knowledge and drive sales or retention.
