Sadia Aftab

Dedicated, organized, detail oriented professional with 7+ years of experience in AR, AR/RCM, and claims processing. Expertise in Tebra (Kareo), eCW, AdvancedMD, Office Ally, and HealthFusion to drive revenue recovery and optimize the revenue cycle.

Medical Billing Specialist - Ascend BPO FSB

(2022 - 2026)

• Managed accounts receivable, conducted follow-ups, and ensured timely
• Handled denial management, prepared and submitted payer appeals, reducing denial rate and recovering revenue
• Generated and analyzed aging reports to track AR metrics and improve cash flow performance

AR Medical Biller - PRG BPO Lahore

(2019 - 2022)

• Processed medical claims, verified insurance eligibility, and posted payments accurately
• Investigated claim denials, initiated appeals, and coordinated with insurance payers to resolve issues
• Maintained compliance with ICD-10/CPT coding standards and billing regulations

Supervisor - Emirate General Transport (Habtoor Groor Group)

(2016 - 2018)

• Supervised daily operations, managed staff scheduling, and ensured efficient workflow
• Monitored performance, trained team members, and liaised with clients for service quality
• Maintained records and implemented process improvements for operational efficiency

Guest Relations / Visa Processing Coordinator - Metropolitan Palace Hotel Dubai (Habtoor Group)

(2014 - 2015)

• Coordinated visa processing, renewals, and documentation in accordance with UAE regulations
• Managed guest relations and addressed inquiries to ensure exceptional service
• Ensured customer satisfaction through responsive support and problem resolution

Housekeeper / Secretary - Ramada Hotel Ajman (UAE)

(2012 - 2013)

• Supported administrative and clerical functions, organized records and correspondence
• Maintained cleanliness and room readiness while assisting with guest services
• Ensured customer satisfaction through responsive support and problem resolution

Airport Representative / Front Desk Officer / Concierge Desk Officer - PC Hotel Lahore

(2008 - 2026)

• Provided guest and airro / Front Desk Officer / Concierge Desk Officer