Customer Support Representative at Ibex, Karachi (2025-11 – 2026-02)
- Handled international customer queries via calls and emails.
- Demonstrated strong communication and problem-solving skills.
Internship - Parasitology, Biochemistry & Haematology Departments at Husaini Blood Bank-Head Office
- Performed basic lab work in parasitology, biochemistry, and haematology.
- Followed biosafety rules and assisted in routine testing
- Gained hands-on experience with diagnostic samples and lab equipment.
Internship at MATRIX Industrial Laboratories
- Assisted in food, water, and agriculture sample testing.
- Gained exposure to ISO 9001, ISO 17025, QMS & EMS standards.
- Learned basic industrial lab procedures and data handling.
Customer Service Executive - Medical Billing Front Office at Sybrid Pvt. Ltd.
- Handled eligibility & benefits verification for clinics and hospitals.
- Worked on multiple U.S.-based medical practices.
- Provided front-office support in a healthcare billing environment.
- Handled international customer queries via calls and emails.
- Demonstrated strong communication and problem-solving skills.
