Sam Tabasam

Enthusiastic and dedicated hospitality professional with hands-on industry experience in Front Office operations and buffet services. Passionate about teaching and grooming students with practical knowledge, communication skills and professionalism to prepare them for real-world challenges and successful careers in hospitality.

Front Desk Officer (FDO) at Amanah Service Apartments (2024-01 – Present)

• Handling guest check-in/check-out and inquiries professionally.
• Managing reservations, room assignments and front desk operations.
• Using Munchi 10 PMS for daily operations and guest data management.
• Coordinating with housekeeping, maintenance and other departments.
• Ensuring guest satisfaction and resolving complaints efficiently.

Buffet Restaurant Associate at Buffet Restaurant (2024-01 – 2024-05)

• Assisted in buffet setup, food presentation and replenishment.
• Maintained hygiene, cleanliness and food safety standards.
• Handled guest queries and ensured excellent dining experience.
• Worked in a fast-paced environment with teamwork and efficiency.

Front Office Intern at Hotel One PC (2024-01 – 2024-05)

• Handled guest check-in/check-out and inquiries.
• Used Munchi 10 PMS for reservations and front desk operations.
• Coordinated with housekeeping and other departments.
• Ensured guest satisfaction and resolved complaints.

Level 5 Diploma in Hospitality & Tourism Management – COTHM (2023-01 – 2024-12)

F.A (Intermediate) – Private (2021-01 – 2022-12)