Samacom Majid

Results-driven Assistant Restaurant Manager with proven hands-on experience in managing day-to-day restaurant operations, supervising and motivating team performance, and delivering exceptional customer satisfaction. Skilled in operational efficiency, quality control, and maintaining a well-organized, guest-first environment. Committed to upholding high service standards, supporting senior management, and driving continuous improvement across all areas of restaurant operations.

Assistant Restaurant Manager - Saddle House Restaurant - UAE/KSA

(2020-08 - 2025-12)

• Oversaw daily restaurant operations, ensuring efficient workflow and high service standards
• Monitored staff performance and provided on-the-floor coaching and guidance
• Ensured compliance with food hygiene, safety regulations, and company policies
• Handled customer feedback and resolved complaints to maintain guest satisfaction
• Supported inventory control, stock management, and supplier coordination
• Assisted in staff scheduling, shift planning, and team deployment during service hours

Restaurant Supervisor - Wave House Restaurant · Atlantis Hotel the palm-Dubai - Dubai

(2019-03 - 2020-07)

• Led and supervised restaurant staff, ensuring smooth daily operations across all shifts
• Delivered consistent customer service and resolved guest complaints efficiently
• Supported management in enforcing hygiene, safety, and service standards
• Coordinated team scheduling and deployment during busy service periods
• Trained and guided new staff members on operational procedures and service quality
• Reported shift performance, incidents, and key updates to senior management

Head Waiter - Ossiano Ayamna Nobu · Atlantis Hotel the palm-Dubai - Dubai

(2018-03 - 2019-02)

• Supervised front-of-house team, ensuring smooth service flow and high guest satisfaction
• Managed waiter duties, shift coordination, and table service quality standards
• Resolved guest complaints professionally, ensuring a positive and memorable dining experience
• Coordinated with the kitchen team for accurate and timely food delivery during service
• Maintained hygiene, grooming, and presentation standards across the restaurant
• Trained and mentored junior staff to enhance service skills and team performance

Waiter - Seafire Steak House · Atlantis Hotel the palm-Dubai - Dubai

(2017-02 - 2018-02)

• Greeted and welcomed guests professionally, creating a warm and inviting dining experience
• Took accurate food and beverage orders and communicated special requests to the kitchen
• Served food and drinks promptly, ensuring correct and timely delivery to all tables
• Maintained table cleanliness and proper setup throughout the shift
• Handled guest requests and inquiries courteously to ensure full customer satisfaction
• Coordinated with kitchen and bar teams to ensure smooth and efficient service flow

Bachelors of Science - Sociology - Abdul Wali Khan University (2013-09 - 2017-01)