Sami Khan

Detail-oriented and analytical graduate with a Bachelor of Science in Information Technology and hands-on experience in SQL and Microsoft Excel for data analysis. Skilled in data cleaning, data transformation, reporting, KPI creation, and extracting actionable insights from datasets. Strong analytical, problem-solving, and communication skills, backed by 1.6 years of customer service experience and experience in data entry and record management.

Eager to begin a career as a Data Analyst and contribute to data-driven business decisions.

Customer Service Representative - Call Center

1.6 Years of Experience

• Handled inbound and outbound customer calls, providing professional support and resolving customer queries efficiently.
• Managed customer information, updated records, and maintained accurate data in company systems.
• Analyzed customer concerns, identified issues, and provided appropriate solutions to improve customer satisfaction.
• Maintained detailed call records, follow-up information, and customer interaction history with high accuracy.
• Followed company procedures for documentation, data entry, and quality assurance.
• Developed strong communication, active listening, time management, and problem-solving skills while working in a fast-paced environment.
• Collaborated with team members to achieve performance targets and improve customer service processes.

Data Entry Operator - Travel Agency

• Entered, updated, and maintained travel booking information, customer records, and reservation details with high accuracy.
• Managed large volumes of client data, including customer information, travel schedules, and booking records.
• Verified data entries to identify and correct errors, ensuring data quality and consistency.
• Organized and maintained digital records for easy access and efficient information management.
• Performed data validation and regular updates to keep records accurate and up to date.
• Maintained confidentiality and security of customer information while handling sensitive records.
• Improved data organization and documentation processes through careful record management.

Bachelor of Science - Information Technology - Government College University Faisalabad (GCUF) (2020-01 - 2024-12)

Intermediate - Computer Science - Gabriel College, Mandi Bahauddin (2018-01 - 2020-12)