Sami Shaikh

Finance and operations professional currently pursuing ICMA (Operational and Managerial levels complete), with hands-on experience spanning tax compliance, ERP (ERPNext) implementation and client support, and customer service team leadership. Strong analytical, communication, and problem-solving skills with a track record of improving process efficiency and client satisfaction.

ERPNext Implementation & Support Consultant - Zikpro Ltd.

(2025-03)

• Manage end-to-end ERPNext implementation for international and domestic clients, from requirement analysis and customization through deployment.
• Deliver user training and ongoing system support, improving clients' operational efficiency.

Junior Tax Officer – Final Accounts - Alpha Insurance (Subsidiary of State Life Insurance)

• Handled Income Tax, Sales Tax, GST, and Service Tax matters as part of the final accounts function.

Customer Service Team Lead (CSTL) - Envision International

(2021 - 2023)

• Oversaw day-to-day operations of a social/customer service team, ensuring compliance with quality standards.
• Monitored individual performance and provided constructive feedback and coaching to team members.

CMA (Chartered & Management Accountancy) - Management Accountancy - ICMA Pakistan (2020)

B.Com (Bachelor of Commerce) - Commerce - Shah Latif University (2021 - 2023)

Intermediate - Science - PECHS Government Science College (2017 - 2019)

Matriculation - St. Gregory High School (2017)