Samia Malik

Mathematics graduate and MBA candidate specializing in HR Marketing, with practical experience across HR coordination, administration, customer service, visa consultancy, digital marketing, and academic tutoring. Currently working with Berry's International Travel & Tours as an HR & Administrative Coordinator and Customer Service Representative, supporting HR and administrative operations while handling client inquiries and coordinating visa-related documentation. Recognized for a friendly professional approach, clear communication, strong organization, and the ability to guide clients to the right departments efficiently.

HR, Administrative Coordinator & Customer Service Representative - Berry's International Travel & Tours - Lahore, Pakistan

(2024-10)

• Coordinate day-to-day HR and administrative activities, including documentation, staff coordination, file management, and internal communication.
• Support visa consultancy services by handling client queries, preparing documentation checklists, coordinating appointments, and maintaining follow-up records.
• Serve as a key point of contact for clients, listening to their requirements and directing inquiries to the relevant department or consultant.
• Maintain organized client records, correspondence, application details, and administrative files to support smooth office operations.
• Assist management with scheduling, reporting, data updates, and coordination between customer service, sales, and visa processing teams.
• Deliver polite, clear, and professional customer service to improve client satisfaction and ensure timely guidance throughout the process.
• Prepare and organize HR and administrative records, including employee information, attendance support, correspondence, and internal documentation.
• Coordinate client follow-ups, document requirements, and appointment updates to support timely processing of visa-related services.
• Support front-office communication by welcoming clients, answering routine questions, and routing matters to the correct department.

Customer Care Representative - Madiha's Medicare Pakistan - Pakistan

(2023 - 2024)

• Handled customer inquiries in a professional manner and provided accurate information regarding services, appointments, and client requirements.
• Maintained a helpful and calm approach while responding to client concerns and escalating complex matters to the relevant team.
• Supported daily front-desk/customer care operations, including follow-ups, basic record updates, and coordination with internal staff.
• Built positive client relationships by maintaining clear communication, patience, and a service-focused attitude.

Digital Marketing Executive - Digital Marketing & Social Media Support - Pakistan

(2021 - 2022)

• Managed social media content and supported digital marketing campaigns to increase online visibility and customer engagement.
• Created and scheduled content for social platforms, ensuring consistency in brand tone, visuals, and promotional messaging.
• Monitored audience response and campaign activity to identify opportunities for improved engagement and reach.
• Coordinated with team members to support marketing execution, basic reporting, and daily content-related tasks.

Mathematics Teacher - Home Tuition - Private Tutoring - Pakistan

(2020 - 2024)

• Provided personalized mathematics tutoring to students, adapting teaching methods according to each learner's understanding and academic level.
• Prepared lesson plans, practice exercises, and revision support to improve student confidence and subject performance.
• Explained mathematical concepts clearly, including problem-solving techniques, formulas, and step-by-step solution methods.
• Maintained regular communication with students and parents regarding progress, learning gaps, and improvement plans.

MBA - HR Marketing - NCBAE, DHA, Lahore, Pakistan (2025)

BS - Mathematics - Ghazi University, Dera Ghazi Khan, Pakistan