Samra Seo

Results-driven and highly analytical professional with verified experience spanning real-time data monitoring, operational queue management, and corporate data processing. Adept at auditing live system feeds, optimizing service level agreements (SLAs), and converting intricate operational metrics into structured executive reports. Blends comprehensive technical execution in data tools (MS Excel, Google Sheets) with proven educational leadership and communicative acumen developed through two years of academic instruction.

Recognized for sharp attentiveness to detail, collaborative cross-functional problem solving, and a commitment to operational efficiency.

Real Time Analyst (RTA) - Mindbridge

(2026-01 - 2026-04)

• Monitored, cross-referenced, and managed real-time agent activities and intraday queue performance metrics to consistently meet strict operational SLAs.
• Analyzed data matrices to extract structural trends, compiled high-level daily productivity reports, and proactively communicated operational risks to leadership.

BI Camera Monitoring Specialist - Mindbridge

(2025-10 - 2025-12)

• Supervised high-volume live surveillance feeds in real time, executing meticulous oversight to preserve site integrity and operational standards.
• Detected technical anomalies and security deviations instantly, taking decisive corrective action or executing immediate escalations to minimize systemic downtime.

BI Live Device Monitoring Specialist - Mindbridge

(2025-08 - 2025-10)

• Managed and verified mobile device synchronization, network linkages, and system connectivity statuses in real-time.
• Isolated functional and hardware failures rapidly, conducting direct technical troubleshooting or routing critical escalations to secure fluent, unbroken operation.

Customer Service Representative / Shift Lead - Mindbridge (Foodpanda Account)

(2025-01 - 2025-07)

• Appointed as Shift Lead to oversee live agent workflows, orchestrate task distribution, and compile End-of-Day (EOD) and weekly production metrics.
• Audited and engineered complex digital menus accurately according to client partner updates and quality assurances.

Data Processing Executive (DPE) - Cantab Publisher

(2024-07 - 2024-12)

• Executed advanced sorting, manipulation, and structural file processing protocols under strict operational guidelines and client-specific parameters.
• Maintained ironclad database documentation, structured detailed file summaries, and compiled flawless operational tracking logs.

Lecturer / Educator (Zoology & Science) - Private College / Academy

(2022-08 - 2024-08)

• Instructed intermediate and senior students in advanced scientific frameworks, preparing curriculum modules, coursework, and target evaluations.
• Chaired classroom management operations and refined collaborative presentations to transform theoretical, technical concepts into actionable lessons.
• Honed exceptional presentation, public communication, and professional group leadership skills over a continuous two-year tenure.

MPhil - Zoology - University of Lahore

Bachelor's Degree - BS Zoology - University of Education

BSc Degree - Zoology / Science - University of the Punjab

Intermediate - Govt. Degree College for Women Chunian