Sana Matloob

Dedicated professional with experience in education, customer service, and team leadership, seeking an international role to leverage strong communication and organizational skills in a dynamic environment

Science Teacher at PBW School (2015-01 – 2016-12)

Customer Service Executive at Ufone, Karachi (2017-01 – 2018-12)

• Handled 50+ daily inquiries.
• Cut escalations by 40%
• Onboarded new staff

English teacher at The Smart School (2019-01 – 2021-12)

• Developed engaging lesson plans to improve student performance.
• Recognized with the "Best Teacher Award" for excellence in teaching

Key Account Manager & Team Leader at Earthlink (Du Telecom) (2021-01 – Present)

• Led a team of 12 members, improving customer satisfaction: managed accounts, increasing retention.

Matriculation in Science – Karachi Board (2011-12)

Intermediate in Pre-Engineering – Karachi Board (2014-12)

B.Sc – Karachi University (2019-12)