Sana Mughal

Organized and dedicated administrative professional with experience in office administration, customer relations, documentation, and team coordination. Strong communication, organizational, and interpersonal skills with the ability to manage records, coordinate daily operations, and provide excellent administrative support. Passionate about working in educational institutions where I can contribute to efficient administration, student support, and a positive learning environment while continuously developing my professional skills.

Customer Relationship Manager - Suzuki Sialkot Stallion Motors - Sialkot, Pakistan

(2020-01 - 2022-12)

• Built and maintained strong relationships with new and existing customers.
• Addressed customer inquiries and resolved complaints effectively.
• Conducted regular customer follow-ups to ensure satisfaction and retention.
• Coordinated with sales and service departments for seamless customer support.
• Managed customer records using CRM and Dealer Management Information System (DMIS).
• Prepared customer service reports and maintained accurate documentation.
• Collected customer feedback to improve service quality.

State Life Insurance Corporation of Pakistan - Pakistan

(2017-01 - 2020-12)

• Assisted in achieving sales targets and promoting insurance products.
• Provided administrative and office management support.
• Supervised daily office operations and coordinated team activities.
• Maintained records, reports, and customer databases.
• Assisted in employee onboarding and training.
• Handled customer queries and ensured quality service.
• Scheduled meetings and managed communication with senior staff.
• Supported operational planning and problem-solving when required.

Bachelor of Arts - B.A - Allama Iqbal Open University (2026-12) Sialkot, Pakistan

Bachelor of Commerce - B.com - University of Punjab (2020-12) Sialkot, Pakistan

Intermediate in Commerce - I.com - ILM College (2017-12) Sialkot, Pakistan