Sana Raza

Customer-focused professional with 5+ years of experience in client communication, relationship management, and customer support. Skilled in handling inquiries, resolving concerns, building client relationships, and communicating clearly. Organized, adaptable, and proficient in Microsoft Office and digital communication tools, with the ability to work effectively in remote environments.

Product Specialist at Pacific Pharmaceuticals (2024-01 – Present)

Customer Service Representative at Abbott Pharmaceuticals (2020-01 – 2024-12)

• Built and maintained professional relationships with healthcare clients through regular communication and follow-up.
• Communicated product information clearly and professionally, adapting explanations to individual client needs.
• Responded to client questions, concerns, and requests in a timely and professional manner.
• Identified client needs and provided appropriate information and solutions.
• Conducted regular follow-ups to maintain client satisfaction and strengthen professional relationships.
• Maintained accurate records of client interactions, activities, and follow-up requirements.
• Managed multiple client interactions and daily responsibilities while meeting assigned targets and deadlines.
• Collaborated with colleagues and internal teams to address client requirements effectively.
• Demonstrated strong interpersonal skills while working with clients from diverse professional backgrounds.

Pharm.D – UOS (University of Sargodha) (2006-01 – 2011-12)

MBA – UOS (University of Sargodha) (2012-01 – 2014-12)