Sana Zainab

Business Administration graduate with hands-on experience in team coordination, finance, onboarding, and customer service. Skilled in communication, multitasking, and administrative support. Proficient in multiple applications like Google Sheets, Odoo, and Canva, and eager to apply my knowledge of different business functions in a fast-paced environment.

Intern with Finance Manager at National Science and Technology Park (NSTP) (2025-11 – Present)

Supporting day-to-day finance operations including AP/AR, invoice tracking, payments, and vendor follow ups.

• Supporting day-to-day finance operations, including AP/AR, invoice tracking, payments, and vendor follow ups.
• Reviewing employee expenses, preparing reimbursement batches, and maintaining accurate financial records.
• Updating ledgers and assist with payroll inputs, reconciliations, and month end tasks using Excel/Google Sheets.
• Contributing to process improvements and basic spreadsheet automation while ensuring accuracy and compliance.

Intern with Operations Manager at Askari Bank (2025-08 – 2025-10)

Managed branch operations including cash receipts/payments, account opening, cheque book and ATM card issuance, and locker operations.

• Managed branch operations including cash receipts/payments, account opening, cheque book and ATM card issuance, and locker operations.
• Oversaw processing of different applications, clearing/collection cheques, internal/online transfers, and transactions.
• Delivered proactive customer service, resolved queries, and ensured fair treatment and customer retention.
• Supported branch sales in achieving deposit targets, particularly Current Account growth, and identified cross-sell opportunities.

Intern with Floor Manager at McDonald's (2023-05 – 2023-07)

Handled customer inquiries and complaints while ensuring positive guest experience and assisting in shift management.

• Handled customer inquiries/complaints: Responded to guest concerns professionally and resolved issues quickly.
• Ensured a positive guest experience: Monitored customer satisfaction and steped in to improve service when needed.
• Assisted in shift management: Helped plan, organize, and oversee the daily operations of the restaurant floor during assigned shifts.
• Training and onboarding: Helped train new staff and supported ongoing training efforts.

BA Hons in Business Administration – University of Hertfordshire through TMUC (2022-08 – 2025-08)

Higher National Certificate (HNC) in Business – Beaconhouse School System (2020-09 – 2022-06)