Sania Rasool

I seek a Challenging and Innovative Position in a Firm that will Maximize the Opportunities for me to Implement my Skillset and Knowledge as well as use my Capabilities in the best way possible so that I can Enrich my Skills and aid the growth and Development of the firm in future I work with.

TECHNICAL SUPPORT OFFICER - INBOX BUSINESS TECHNOLOGIES PVT LTD - Lahore

(2023-01)

Project: Standard Chartered Bank, Lahore

• Responsible for Technical Support, monitoring, and maintaining computer systems.
• Assist with the prioritization and management of project tasks based on their impact on the project and ensure tasks are completed thoroughly and on time.
• Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Responsible for the ServiceNow platform of an organization, which supports IT service management to automate business processes
• Responsible for closing IT service requests and incidents to be managed and resolved quickly.
• develop custom forms, interfaces, and workflows as well as provide excellent support to all end users. Responsibilities will also include system administration

Operational Team Lead - Prime HR Lahore - Lahore

(2022-10 - 2022-12)

• Working as Team Lead
• Monitoring the payment checks
• Working & managing Excel sheet
• Manage the staff history

Internship - Webevis Technologies Lahore - Lahore

(2022-07 - 2022-10)

• Performing Manual QA on web applications
• Test case writing
• Smoke and Regression testing.

internee - Netsol Information Technology Training Lahore - Lahore

(2016-06 - 2022-07)

• Database Basic (sql server)
• SQA Manual Basic
• Software Engineering Basic

MSC CS - Computer Science - University of Agriculture, Faisalabad (UAF) (2018 - 2020)

B.SC - Govt College University Faisalabad (GCUF) (2016 - 2018)

I.CS - B.I.S.E Faisalabad (2014 - 2016)