Universal Service Officer - MCB ISLAMIC BANK LIMITED
(2024-11)
- Handled front-line banking operations including account opening, clearing, remittances, and locker management while ensuring accuracy and adherence to internal policies.
- Managed daily cash balancing, vault operations, and ATM replenishment, maintaining strong controls over physical security and reconciliations.
- Provided high-quality customer service and resolved client queries related to transactions, charges, and banking products.
- Ensured proper documentation and recordkeeping in line with SBP and bank standards.
- Supported branch compliance with internal audit observations and operational risk mitigation.
Branch Operation Manager - MCB BANK LIMITED
(2022-10 - 2024-12)
- Oversaw daily branch operations including cash management, customer service, and back-office processing ensuring compliance with internal controls and SBP regulations.
- Supervised branch staff and delegated responsibilities to ensure smooth functioning and efficient workflow.
- Monitored branch audit readiness and implemented corrective actions for operational gaps.
- Ensured timely processing of account opening, remittances, clearing, ATM reconciliation, and vault balancing.
- Liaised with internal departments and external auditors to resolve discrepancies and support operational improvements.
Teller Supervision Services Officer - MCB BANK LIMITED
(2019-12 - 2022-10)
- Supervised and supported front-desk and back-office operations including clearing, remittances, account maintenance, and locker services.
- Ensured timely and accurate transaction processing while maintaining adherence to SBP and bank's internal policies.
- Assisted branch service manager in daily operations, audit preparedness, and compliance reporting.
- Guided junior staff and monitored their performance to ensure service quality and operational accuracy.
- Contributed to smooth branch functioning by resolving customer service issues and coordinating with internal departments.
Teller Service Officer - MCB BANK LIMITED
(2007-12 - 2019-01)
- Handled front-line banking operations including account opening, clearing, remittances, and locker management while ensuring accuracy and adherence to internal policies.
- Managed daily cash balancing, vault operations, and ATM replenishment, maintaining strong controls over physical security and reconciliations.
- Provided high-quality customer service and resolved client queries related to transactions, charges, and banking products.
- Ensured proper documentation and recordkeeping in line with SBP and bank standards.
- Supported branch compliance with internal audit observations and operational risk mitigation.
