Saqib Shafique

Results-oriented Operations and Business Development professional with 6+ years of progressive experience across data analytics, quality assurance, ERP systems, and cross-departmental management. Proven track record of partnering with US-based organizations, delivering high-fidelity reporting, process optimization, and operational excellence in fast-paced healthcare, billing, and technology environments. Skilled at bridging IT, Marketing, and Billing functions through streamlined ERP solutions and advanced reporting.

Recognized for C2-level English fluency, strict compliance adherence, and unwavering focus on data integrity and customer outcomes.

Quality Assurance Specialist at Invisible Technologies (2023-01 – 2025-01)

Operated within a high-pressure US-based corporate environment, maintaining strict adherence to Florida and Texas time zones while supporting multi-clinic healthcare operations.

• US Operations: Operated within a high-pressure US-based corporate environment, maintaining strict adherence to Florida and Texas time zones while supporting multi-clinic healthcare operations.
• Quality & Data Integrity: Managed high-fidelity data processing and annotation tasks with extreme attention to detail, safeguarding confidentiality and integrity of sensitive information assets.
• QA Methodology: Applied structured quality assurance procedures to review, validate, and refine outputs, consistently meeting accuracy benchmarks set by US management.
• Cross-Departmental Synergy: Partnered with management teams across departments to ensure project quality, surface follow-up opportunities, and maintain alignment on deliverables.
• Compliance: Adhered to rigorous corporate security policies and completed periodic mandatory security and data-privacy training to support a fully compliant operations posture.

Customer Service Representative (CSR) at AS Solutions (2022-01 – 2023-01)

• Fluent Client Communication: Delivered high-speed, fluent English support in a fast-paced call-center environment, resolving complex client and patient queries with professionalism.
• Departmental Support: Coordinated daily with VOIP and Billing departments to ensure seamless client experiences, accurate ticketing, and reliable record-keeping.
• High-Volume Multi-Tasking: Managed high-volume call reports and simultaneous patient/client queries while maintaining detailed, auditable activity logs and improving first-call resolution.

Operations Developer (Project: OpsFrames ERP) at Independent Initiative (2021-01 – 2022-01)

Architected a digital ERP solution (opsframes.com) to manage resources across HR, Billing, and IT, replacing fragmented manual processes with a unified platform.

• Systems Integration: Architected a digital ERP solution (opsframes.com) to manage resources across HR, Billing, and IT, replacing fragmented manual processes with a unified platform.
• Business Development: Developed persuasive proposals and delivered pitches to global executives to pursue market expansion and onboard new business partners.
• Consulting: Provided professional problem-solving and process-mapping services to streamline operations and strengthen inter-departmental partnerships.

Senior Data Analyst / Operations Lead at Cappersoft (2019-01 – 2021-01)

• Reporting & Analytics: Owned daily operational reporting and ledger auditing, achieving 100% accuracy across performance metrics, billing records, and operational KPIs.
• Process Optimization: Identified critical bottlenecks in business workflows and authored recommendations that delivered measurable improvements in efficiency and turnaround time.
• Strategic Planning: Leveraged deep knowledge of company capabilities to design customized solutions for internal and external stakeholders, supporting revenue and retention goals.

Bachelor of Science in Computer Science – Minhaj University (2021-01 – 2025-01)

Intermediate (FSc) – BISE Lahore (2018-01 – 2020-01)

Matriculation (SSC) – BISE Lahore (2016-01 – 2018-01)