Saquib Gul

Senior Engineering Manager with 15+ years of experience leading large-scale platforms, distributed systems, and high-performing engineering teams. Strong background in domain ownership, AI-driven automation, event-driven architectures, and cross-vertical delivery across mobility, food, grocery, payments, and care platforms.

Senior Engineering Manager at Careem (2016-01 – 2025-01)

Senior Engineering Manager (progressed from Lead Member of Technical Staff)

• Led Core Config, Captain Safety, and Care domains across all Careem verticals (Ride, Food, Grocery, Pay, Tenants)
• Delivered a centralized configuration platform using Kafka-based event streaming at the start of EM tenure
• Built and scaled Captain Safety and fraud detection capabilities, enabling identification and blocking of fraudulent captains
• Owned and modernized 31 microservices, balancing legacy stabilization with new service development and improved architecture
• Introduced event-driven architecture to publish Care data across verticals, improving scalability and decoupling
• Partnered with Integrity teams to reduce refund leakages by ~20% through controls and automation
• Built an end-to-end agent portal, reducing Average Handling Time (AHT) by ~50%
• Implemented customer-facing automations resolving ~20% of Care contacts instantly, eliminating agent involvement
• Leveraged AI/LLM-based automation (2025) to expand automated resolutions to ~40% of Care contacts
• Built and led a 15-engineer organization, structured into 4 squads, owning quarterly planning, goals, and delivery execution

Senior Business System Analyst | Techno-Functional Consultant at Tectonic (2012-01 – 2016-01)

• Led requirements, system design, and delivery for US-based enterprise clients
• Drove business process re-engineering, gap analysis, and delivery alignment
• Acted as bridge between business stakeholders and offshore engineering teams

Senior Associate Consultant / Associate Project Manager at Netsol Technologies (2005-01 – 2012-01)

• Led enterprise implementations and cross-functional delivery teams
• Owned project planning, stakeholder alignment, and system integrations

Software Engineer at Telnia Soft (2002-01 – 2004-01)

• Built web applications, business systems, and optimized database designs

MS in Computer Science – SZABIST (2005-01 – 2007-01)

BS in Computer Science – Petroman Training Institute (1998-01 – 2001-01)