Sardar Naveed
Customer Service & Retail Associate
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About
Detail-oriented and customer-focused professional with 3 years of experience in customer service and retail operations. Strong communication, problem-solving, and customer relationship management skills developed in fast-paced environments. Possess foundational knowledge of the medical billing revenue cycle (RCM), including insurance verification, ICD-10, CPT, CMS-1500, UB-04, claim submission, payment posting, accounts receivable (AR), and denial management.
Eager to begin a career in medical billing and committed to continuous learning and professional growth.
Experience
Customer Service & Retail Associate - Hamid Al-Mukhlef Factory Company
(2022-07 - 2025-10)
- Delivered professional customer service and resolved customer inquiries effectively.
- Processed cash, card, and digital payments with accuracy.
- Maintained daily cash records and operated POS/cash register systems.
- Assisted customers with product selection and retail sales.
- Supported inventory management and stock replenishment.
- Worked collaboratively with team members to achieve operational goals.
Education
Bachelor of Business Administration - BBA - University of Kotli, AJK (2017-10 - 2021-09)
Intermediate in Commerce - I.Com - Quaid-e-Azam College, Kotli, AJK (2015-08 - 2017-07)
Matriculation - Jammu Kashmir College, Kotli, AJK (2013-07 - 2015-07)
