Sardar Naveed

Detail-oriented and customer-focused professional with 3 years of experience in customer service and retail operations. Strong communication, problem-solving, and customer relationship management skills developed in fast-paced environments. Possess foundational knowledge of the medical billing revenue cycle (RCM), including insurance verification, ICD-10, CPT, CMS-1500, UB-04, claim submission, payment posting, accounts receivable (AR), and denial management.

Eager to begin a career in medical billing and committed to continuous learning and professional growth.

Customer Service & Retail Associate - Hamid Al-Mukhlef Factory Company

(2022-07 - 2025-10)

• Delivered professional customer service and resolved customer inquiries effectively.
• Processed cash, card, and digital payments with accuracy.
• Maintained daily cash records and operated POS/cash register systems.
• Assisted customers with product selection and retail sales.
• Supported inventory management and stock replenishment.
• Worked collaboratively with team members to achieve operational goals.

Bachelor of Business Administration - BBA - University of Kotli, AJK (2017-10 - 2021-09)

Intermediate in Commerce - I.Com - Quaid-e-Azam College, Kotli, AJK (2015-08 - 2017-07)

Matriculation - Jammu Kashmir College, Kotli, AJK (2013-07 - 2015-07)