Sarosh Ali

Dedicated professional with a strong foundation in communication and customer service, adept at guest problem solving and conflict resolution. Skilled in evaluating guest feedback to enhance service quality, with a proven ability to effectively manage verbal communication and English language skills. Committed to leveraging these competencies to drive exceptional customer experiences and contribute to organizational success.

Back House Assistant - Layland UK - Macclesfield, UK

(2025-09 - 2025-12)

• Receive, unpack, and organise stock deliveries.
• Check inventory and report discrepancies.
• Prepare products for display or dispatch.
• Maintain a clean and safe back-of-house area.
• Assist front-of-house staff with stock replenishment.
• Support stock counts and basic record-keeping.

Front Office Executive - Pearl Continental Hotel - Islamabad, Pakistan

(2023-12 - 2024-02)

• Answered multi-line telephone system, providing information and transferring calls to correct personnel efficiently.
• Resolved guest issues promptly to improve customer experience.
• Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.
• Liaised with housekeeping and maintenance teams to address guest concerns promptly and efficiently.

Front Office Trainee - Pearl Continental Hotel - Islamabad, Pakistan

(2023-09 - 2023-10)

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.

Food and Beverage Trainee - Pearl Continental Hotel - Islamabad, Pakistan

(2022-08 - 2023-08)

• Participated in training sessions on food safety and hygiene practices, continuously improving knowledge and skills.
• Managed inventory, conducted stock takes, and reordered supplies to maintain optimal levels and reduce waste.
• Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.

Crew Member, Dixy Chicken, Stoke-on-Trent - Dixy Chicken - Stoke-on-Trent

(2025-06 - 2025-08)

• Served customers promptly and accurately at the counter and via takeaway orders.
• Assisted with stock replenishment and monitored food supplies to avoid shortages.
• Maintained high standards of cleanliness and food hygiene in line with health regulations.
• Worked efficiently as part of a small team to deliver fast service during busy hours.

BA (Hons) - International Hospitality and Tourism Management - University College Birmingham, Birmingham, West Midlands (2024-02 - 2025-05)

Level 5 Advanced Diploma - International Hospitality and Tourism Management - Confederations of Tourism and Hospitality (CTH) (2022-09 - 2023-09)

Level 4 Diploma - International Hospitality and Tourism Management - Confederations of Tourism and Hospitality (CTH) (2021-09 - 2022-07)