Sehrish Ramzan

Computer Science student pursuing Bachelors in Computer Sciences seeking internship or entry-level IT opportunity. Skilled in programming, web development, and technical support. One year of international customer support experience with strong communication, problem-solving, and teamwork abilities. Committed to professional growth and learning new technologies.

International Customer Support Representative - International Campaign - Shaheen Complex

• Provided professional customer support to international clients through inbound and outbound communication
• Assisted customers with account inquiries, billing, services, and product information
• Resolved customer complaints efficiently while maintaining high customer satisfaction
• Followed quality assurance standards, call handling procedures, and company communication protocols
• Worked in a fast-paced, target-driven environment and consistently met performance goals
• Maintained accurate documentation of customer interactions using CRM systems
• Escalated complex issues to senior teams and ensured timely follow-ups
• Collaborated with team members to improve service quality and operational efficiency
• Demonstrated strong communication, problem-solving, and conflict resolution skills
• Managed multiple customer interactions effectively during peak hours
• Built positive client relationships by providing timely and accurate solutions

Bachelors - Computer Sciences