Shoaib Karim
CSR
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About
Strategic BPO leader with over 12 years of industry experience. Expert in managing complex international campaigns for high-profile clients like Amazon and Uber. Proven ability to scale call center operations from the ground up, optimize floor performance, and deliver exceptional inbound and outbound service metrics.
Experience
CSA (Customer Service Associate) at IBEX Global (2025-08 – Present)
Driving customer success for the Amazon US international campaign.
- Driving customer success for the Amazon US international campaign.
- Managing complex inbound queries and logistics support with a focus on high CSAT scores.
- Utilizing US accent proficiency to provide a localized and efficient customer experience.
Floor Manager at Mindbridge Pvt. Ltd. (2017-04 – 2019-02)
Orchestrated entire operations for Uber International email support and technical teams.
- Orchestrated entire operations for Uber International email support and technical teams.
- Maintained rigorous performance standards and hit profitability targets consistently.
- Standardized quality assurance protocols and company-wide performance requirements.
Floor Supervisor at Tristar | Mascot | Green's Communication (2013 – 2014)
Cultivated a high-performance team environment focused on 100% employee engagement.
- Cultivated a high-performance team environment focused on 100% employee engagement.
- Exceeded sales targets through strategic floor coaching and real-time performance tracking.
Education
B.Com – University of the Punjab (2002)
