Area Supervisor (Madinah region) - UMA – GM country-wide Dealership, KSA - Madinah region, Saudi Arabia
(2009-01)
- Ensure adequate maintenance of tools, equipment, and other materials in the department.
- Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks.
- Assessment the impact of delays, interruptions, or changes in plans and implement appropriate courses of action to minimize issues.
- Provide advice and technical assistance to team members.
- Review the monthly performance in collaboration with other team leaders to determine where improvements can be made.
- Analyze current procedures and activities to identify and present opportunities for improvement.
- Orientation of new team members (explain work hours, procedures, use of equipment, etc.) to familiarize them with work surroundings.
- Explain job expectations and procedures to ensure that new team members understand their respective duties.
- Coach and develop the job-related skills of team members to facilitate improvements in their job performance.
- Maintain good relationships with customers by meeting and exceeding their expectations.
- Undertake additional related responsibilities as required.
- Ensure that all the technicians are with up-to-date training.
Service Advisor - Toyota Defence Motors - Saudi Arabia
(2005-06 - 2008-12)
- Accompanies walk-in customers and those booked as per the service schedule to carry out a visual inspection of the vehicle. This primarily involves making a mental note of customer complaints and managing their expectations.
- Places the vehicle on the lifter to check the vehicle when it is half way up and fully raised, for any hidden issues such as scratches/damages, worn out tires, oil leakages, bushing cracks.
- Completes the Pre-order form to accurately record vehicle and customer information, complaints and uncovered issues. This includes checking the vehicle's warranty.
- Determines nature of repair or service required and estimates the job order in terms of pricing to provide clarity to customer on the job prior to obtaining approval and authorization. This includes advising any increase in costs (for parts or repair) in case additional jobs are required to be done, accordingly prepare a price estimate and obtain customer's authorization.
- Sets and agrees a vehicle delivery date with the workshop team with the team to advise the customer of any schedule changes and set his delivery expectations.
- Checks service measure for each chassis and coordinate with the workshop team to carry out vehicle diagnosis and rectify the defect.
- Follows up the progress of each job order during the day to meet set deadlines.
Quality Inspector (Final Inspection) - Nissan World Automobile - Saudi Arabia
(2002-01 - 2004-08)
- Plans, coordinates and administers quality control processes and procedures.
- Develops and initiates standards and methods for inspection, testing, and evaluation.
- Implementing occupational health and safety (OH&S) rules and regulations.
- Analyzed workplaces for reducing the work cycle time of operations.
- Plans, coordinates, and performs quality control inspections.
- Works closely with Division Maintenance Managers to determine, develop, and implement Quality Control programs to improve daily operations.
- Analyzes and interprets reports and data to determine the cost-effectiveness of maintenance practices and takes corrective action as required.
