Shadman Khan

Results-driven Network and System Support Administrator with extensive experience in designing, deploying, and managing enterprise-grade network infrastructures and surveillance systems. Proven expertise in MikroTik routing, dual-WAN load balancing, traffic optimization, and implementing robust firewall policies. Adept at centralized user management using Active Directory, managing enterprise WiFi structures, and delivering high-availability system support.

Strong track record of executing complex IT projects from conception to completion while ensuring minimal downtime.

Network and System Support Administrator - Digital Cube Solutions - Karachi

(2024-08 - 2026-06)

• Administer and maintain Windows Servers, Active Directory, DNS, DHCP and user access controls
• Monitor server performance, backups, storage utilization and system availability
• Configure, manage and troubleshoot LAN, Wi-Fi, VPN, switches, routers and firewall devices
• Provide technical support for PCs, laptops, printers, scanners and network connectivity issues.
• Install, configure and troubleshoot OS, user applications and organizational software applications
• Troubleshoot hardware, software, network, and connectivity issues and ensure timely resolution
• Coordinate with vendors and service providers for issue resolution and technical support
• Monitor endpoint security solutions, antivirus systems and perform routine security checks
• Perform and manage backups, support disaster recovery activities, infrastructure upgrades and IT projects.

IT Support - Bozanki Solutions - Karachi

(2021-02 - 2023-08)

• Install, configure, and support desktops, laptops, and peripheral devices.
• Guide staff on hardware/software use.
• Diagnose and resolve network and system issue
• Maintain IT inventory and
• Troubleshoot LAN/WAN, system issues.
• Ensure seamless system integration and data security.
• Coordinate with vendors for technical issue resolution.
• Recommend system upgrades and manage VPN access.
• Support deployment of new applications and systems.

IT Support - Orange tech services - Karachi

(2017-06 - 2018-12)

Responsible for basic IT support tasks including installing operating systems, resolving minor software and system issues, and assisting with hardware setups. Helped maintain network connections and supported CCTV monitoring systems. Provided general support for IT inventory and ensured smooth day-to-day operations.

Intermediate - Science - Nabi Bagh Z.M Science College (2018-09 - 2020-10)