Shaheer Alam

Disciplined and motivated BS Computer Science student with strong communication, organizational, and problem-solving skills. Experienced in customer service and hospitality roles, eager to contribute positively in professional environments and take on new challenges.

Front Desk Officer - Rashha Suites - Jhika Gali, Murree

(2025-05 - 2025-08)

Key Responsibilities

• Welcomed and assisted guests with check-in/check-out procedures.
• Managed room reservations, billing, and updates in booking systems.
• Coordinated with departments (housekeeping, maintenance) for smooth guest experiences.
• Handled phone and in-person inquiries professionally.
• Maintained front desk records and prepared daily management reports.
• Verified guest identities and monitored safety protocols.
• Resolved guest complaints and ensured satisfaction.
• Assisted with extended-stay needs, tour info, and concierge services.

Design Sales Executive (Remote) - Twitch / Discord

(2023-08 - 2024-07)

• Engaged with online clients for custom design services.
• Promoted design packages via Twitch and Discord platforms.
• Maintained client relationships and managed digital portfolios.

Bachelor of Science - Computer Science - Emaan Institute of Management & Sciences

Intermediate - Pre-Engineering - Government Degree College, Gulshan-e-Iqbal, Block 7 (2024)

Matriculation (2022)