Senior Network Administrator at Bays International (Pvt.) Ltd (2018-12 – Present)
Provide expert-level technical support for hardware, software, and network-related issues, significantly reducing system downtime across the organization. Manage hybrid IT environments including Windows Server and Linux systems. Oversee Active Directory and Microsoft 365 access management.
- Provide expert-level technical support for hardware, software, and network-related issues, significantly reducing system downtime across the organization
- Diagnose and resolve complex IT incidents, including server failures and critical network disruptions, ensuring uninterrupted business operations
- Administer and maintain end-user devices (desktops, laptops, printers, mobile devices), improving departmental efficiency and user productivity
- Deliver multi-channel end-user support (phone, email, in-person, remote) with a 98% first-contact resolution rate
- System Administration: Manage hybrid environments including Windows Server (2012 R2, 2016, 2022) and Linux systems, ensuring optimal performance, availability, and security
- Oversee Active Directory and Microsoft 365 access management, including user provisioning, deprovisioning, and email configurations
- Monitor and optimize network performance using advanced tools to identify and resolve latency, bottlenecks, and connectivity issues proactively
- Infrastructure Projects: Plan and execute IT infrastructure upgrades, including server migrations, virtualization (Hyper-V, VMware), and network optimization initiatives
- Develop and maintain comprehensive IT documentation, including network diagrams, asset inventories, and configuration records
- Implement and test enterprise-grade backup and disaster recovery solutions, ensuring data integrity and business continuity
- Manage and integrate CCTV systems, including installation, configuration, and troubleshooting of IP cameras and NVR/DVR systems, in coordination with security teams
- Security & Compliance: Conduct periodic security audits, vulnerability assessments, and ensure adherence to internal and external compliance standards
- Deploy, support, and maintain IT infrastructure across 50+ retail locations, covering servers, switches, firewalls, and POS systems
- Manage IT procurement, vendor relationships, and asset lifecycles to ensure cost efficiency and technological alignment
- Collaborate with cross-functional teams and external vendors to streamline IT operations and resolve escalated technical issues
- Enforce IT security policies and procedures to mitigate risks and safeguard organizational data
- Lead and mentor IT staff, promoting skill development and operational excellence
- Manage day-to-day IT operations, including helpdesk services and technical support management
- Collaborate with internal stakeholders and external vendors to resolve escalated issues and streamline IT operations
- Lead and mentor the IT support team, conducting performance reviews, coaching, and skills development
System Administrator at IT Republican (2017-02 – 2018-08)
Installed, upgraded, and provided support for enterprise applications hosted on Windows Server 2012. Configured and managed core network services including DNS, DHCP, and Windows Server 2012 R2 Domain Controllers.
- Installed, upgraded, and provided support for enterprise applications hosted on Windows Server 2012
- Configured and managed core network services, including DNS, DHCP, and Windows Server 2012 R2 Domain Controllers
- Administered user and computer accounts, group policies, and security settings within Active Directory
- Performed routine server maintenance, including software updates, security patches, and weekly backups
- Configured and maintained Microsoft Outlook and resolved email-related issues
- Provided desktop support for Windows 7, Microsoft Office, and other authorized applications and hardware
- Managed IT asset inventory, tracked hardware lifecycle, coordinated warranty claims, and processed replacements for faulty equipment
- Implemented and monitored system backup and recovery procedures, ensuring rapid restoration during incidents and audits
- Supported user onboarding and offboarding, ensuring timely provisioning and secure decommissioning of accounts and devices
- Installed, upgraded, and troubleshooted printers, peripherals, and computing devices to ensure minimal downtime
- Managed hardware inventory, processed returns for defective equipment, and ensured availability of spare parts
- Collaborated with vendors to resolve escalated technical issues in the desktop and server environment
- Maintained detailed IT records, documentation, and system backup procedures for audit and recovery purposes
Sr. Technical Support Officer at Media Info Systems (Pvt.) Ltd (2016-05 – 2017-01)
Installed and configured computer hardware, operating systems, and applications for end users. Provided Tier 1 and Tier 2 technical support to 100+ users via in-person, phone, and remote assistance.
- Installed and configured computer hardware, operating systems, and applications for end users
- Monitored and maintained computer systems and networks, ensuring high availability and performance
- Provided Tier 1 and Tier 2 technical support to 100+ users via in-person, phone, and remote assistance
- Diagnosed and resolved hardware and software issues, including system crashes and connectivity problems
- Replaced defective components and performed system repairs to minimize downtime
- Supported organization-wide deployment and rollout of new applications and system upgrades
- Managed user accounts and profiles, resolving access and password-related issues
- Conducted regular data backups and ensured data recovery processes were tested and reliable
- Applied OS updates, patches, and configuration changes to maintain system security and stability
- Recovered systems from hardware and software failures with minimal impact on operations
- Assisted with the procurement, inventory tracking, and management of IT assets
Network Support Engineer at Special Foods Ltd (2014-11 – 2016-04)
Installed and configured hardware, operating systems, and applications to ensure seamless IT operations. Monitored and maintained computer systems and networks, proactively identifying and resolving performance issues.
- Installed and configured hardware, operating systems, and applications to ensure seamless IT operations
- Monitored and maintained computer systems and networks, proactively identifying and resolving performance issues
- Delivered in-person and remote technical support to 100+ end users, assisting with setup, troubleshooting, and technical queries
- Diagnosed and resolved a wide range of hardware, software, and network issues to reduce downtime and improve productivity
- Replaced faulty hardware components and performed system repairs as needed
- Supported the rollout of new applications and software updates across the organization
- Managed user accounts and profiles, resolving password resets, access problems, and email configuration issues
- Conducted routine data backups, verified data integrity, and ensured disaster recovery readiness
- Applied critical system updates, security patches, and configuration changes to maintain system reliability and security
- Collaborated on procurement processes, tracked IT assets, and maintained accurate inventory records
