Shahriyar Ahmad

Results-driven Network Support Engineer with CCNA certification and approximately 1 year of hands-on IT support experience at Elite Techlogix combined with earlier experience in web research and data management. Proficient in network troubleshooting, hardware/software support, and end-user assistance. Currently serving as Network Engineer / Support at Ovex Techlogix, with demonstrated ability to diagnose connectivity issues, support helpdesk operations, and monitor network infrastructure.

Eager to grow within a dynamic IT/networking environment.

Network Engineer / Support - Ovex Techlogix - Lahore, Punjab

(2026-04)

• Monitor and troubleshoot network connectivity issues to ensure uptime and performance across the organization.
• Provide IT support and helpdesk assistance to end users, resolving hardware, software, and connectivity problems.
• Manage and support internet/ISP-related operations, coordinating with service providers for issue resolution.
• Assist in diagnosing and resolving LAN/WAN issues, escalating complex cases where required.
• Document recurring issues and contribute to an internal knowledge base for faster future resolution.

IT Support Engineer - Elite Techlogix - Johar Town, Lahore

(2026-01 - 2026-04)

• Provided frontline IT support including hardware/software installation, configuration, and troubleshooting.
• Assisted end users with system errors, peripheral setup, and day-to-day technical issues.
• Performed basic network configuration and troubleshooting including LAN connectivity and IP-related issues.
• Supported the IT team in maintaining systems, ensuring minimal downtime across the workplace.

Web Researcher & Data Entry Specialist - Elite Techlogix - Johar Town, Lahore

(2022-05 - 2025-12)

• Conducted structured web research and compiled accurate data for business intelligence and reporting purposes.
• Managed and maintained large datasets with a high level of accuracy and attention to detail.
• Coordinated with team leads to ensure timely delivery of research outputs and data reports.

BSCS - Computer Science - Virtual University of Pakistan