Shakeel Anwar

Dedicated and results-oriented professional with a diverse background in call center operations, order management, and educational instruction. Proven track record in optimizing order fulfillment processes, achieving sales targets through compelling communication, and maintaining high levels of customer satisfaction. Strong organizational skills combined with a commitment to professional ethics and operational excellence.

Call Center Agent | Talabat Customer Support at Mind Bridge (2025 – Present)

Call Center Agent | USA Telecom at DS Communication (2023-01 – 2024-12)

• Executed outbound call campaigns for sales, surveys, and appointment scheduling with a focus on conversion.
• Delivered persuasive sales presentations tailored to the specific needs and concerns of prospective clients.
• Utilized standardized scripts while maintaining a natural and engaging communication style to highlight product features.
• Engaged in continuous professional development to enhance sales techniques and product knowledge.

Order Management Assistant at Independent/Corporate (2019-01 – 2021-12)

• Managed the end-to-end order lifecycle, from initial customer inquiry (phone/email) to final fulfillment.
• Performed precise data entry into order management systems, ensuring 100% accuracy in product codes and delivery logistics.
• Collaborated directly with warehouse and inventory teams to ensure strict adherence to delivery deadlines.
• Promoted ancillary products during order processing to consistently meet or exceed sales targets.

Private School Teacher at Creative Grammar School Academy (2015-01 – 2017-12)

• Designed and implemented comprehensive lesson plans aligned with curriculum standards and educational goals.
• Facilitated active learning through diverse instructional methods, including group activities and interactive discussions.
• Managed classroom environments effectively by establishing clear expectations and fostering mutual respect.
• Identified and accommodated diverse learning styles through differentiated instruction and personalized support.

B.Sc. in Chemistry – Govt Islamia College Railway Road

Intermediate in Science – Govt MAO College Lahore

Matriculation in Science – Govt School Chouburji Lahore