Shan Akram
Service Engineer
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About
Dedicated professional with a BS in Physics and over 10 years of experience in computerized embroidery machine maintenance and repair, plus 2 years in customer service at K-Electric. Skilled in electronics troubleshooting, preventive maintenance, technical problem-solving, and customer communication.
Experience
Service Engineer at SEEING Textile Machinery & Assoseries (2016-09 – Present)
BS Physics graduate with experience in computerized embroidery machine maintenance and repair. Skilled in electronics troubleshooting, PCB-level diagnostics, electrical systems, preventive maintenance, and technical problem-solving. Experienced in reducing downtime and ensuring reliable machine performance. Open to roles in Technical Support, Electronics, Maintenance, and Industrial Engineering.
Customer Service Executive at K-Electric (2014-07 – 2016-07)
Assisted customers with billing inquiries, new connections, and service-related requests. Resolved customer complaints professionally and ensured timely issue resolution. Handled customer records and updated information accurately in the system. Guided customers regarding electricity bills, payment methods, and company policies. Maintained high standards of customer satisfaction through effective communication.
Education
BS in Physics (With Electronics) – Federal Urdu University Of Arts Science & Technology (2012-01 – 2015-01)
HSC in Pre-Engineering – Board Of Intermediate Education Karachi (2010-07 – 2011-05)
SSC in Science – Board Of Secondary Education Karachi (2008-07 – 2009-05)
