Shanta Kumari

Enthusiastic and detail-oriented professional seeking a customer service role to apply strong communication skills, problem-solving abilities, and a passion for delivering exceptional client experiences.

Customer Service Representative - CONNECT MARKETING COMMUNICATION

(2025-01 - 2025-07)

• Provide customer support for project-specific tasks, ensuring timely responses and issue resolution.
• Handle inbound and outbound calls related to project queries, updates, and follow-ups.
• Coordinate communication between clients and internal departments throughout the project lifecycle.
• Maintain project-related data, reports, and tracking sheets on Excel or Google Sheets.
• Generate issue tickets for project problems and ensure they are resolved before project deadlines.
• Support the implementation phase by guiding customers through processes and delivering clear instructions.

Customer Service Representative - ROAD PRINCE GROUP OF COMPANY-Automobile Industry

(2023-09 - 2024-12)

• Handled outbound calls related to auto parts, vehicle features, and pricing.
• Provided information on schemes, budget plans, box offers, and other product segments.
• Guided customers on available models, specifications, and current promotions.
• Addressed customer queries and directed them to the relevant department when needed.
• Prepared daily and monthly call reports and maintained customer records on Excel.
• Dealt with customers to address their queries, provide accurate information, and ensure a smooth communication experience.

BBA - Marketing - Virtual University of Pakistan

BA - Economics - Karachi University (2019)