Shayan Abid

Aspiring to secure a challenging and rewarding position in my chosen field, utilizing my skills and experience to make a meaningful impact. Committed to continuous growth, under your supervision, and dedicated to contributing to the organization's success.

WORK EXPERIENCE

• DANY TECHNOLOGIES INC.

Karachi

Sep 2022 - Present

Ecommerce Coordinator

Job Description

• Proficient multi-tasking resource in ecommerce operations and social media management, ensuring seamless processes.
• Proficient in MS Oice for data analysis and reporting. Create engaging content and innovative ideas to drive audience engagement and brand recognition.
• Oversee and lead customer service operations, address after-sales product issues, and collaborate with couriers to lodge complaints for delayed orders to ensure maximize delivery ratio as a multi-tasking resource.
• Manage order placement, order management via Shopify and Ginkgo, and handle website handles for seamless operations.
• Strong communication and leadership skills as a collaborative team player, optimizing productivity through effective planning and scheduling.
• Provide product info and facilitate customers to place orders for business growth.
• Efficiently generate monthly order reports, optimizing delivery ratio through coordination with logistics couriers as a multi-tasking resource.
• CHASE UP HEAD OFFICE

Karachi

Aug 2020 - Jul 2022

Ecommerce Executive

Job Description

• Deliver excellent customer service, resolve complaints, and manage order operations. Coordinate with couriers for timely delivery. Analyze customer information and prepare detailed reports.
• Assist in order placement, refunds, and exchanges. Handle customer grievances and provide timely responses on social media. Manage multiple sub-brands for customer satisfaction
• UFONE TELECOM

Karachi

Oct 2019 - Jul 2020

Contact Center Executive

Job Description

• Provide product info on Ufone bundles/packages and resolve customer issues promptly.
• Offer exceptional customer service, addressing inquiries and complaints accurately.
• Collaborate cross-functionally to enhance the customer experience and identify process improvements.
• FIBER LINK PVT LTD

Karachi

Apr 2018 - Dec 2018

Contact Center Executive

Job Description

• Provide product info on Ufone bundles/packages and resolve customer issues promptly.
• Offer exceptional customer service, addressing inquiries and complaints accurately.
• Collaborate cross-functionally to enhance the customer experience and identify process improvements.
• AL WAFIQ LLC

Oct 2017 - Mar 2018

Sales Executive (DU Telecom)

Job Description

• Contractual-based role delivering exceptional customer service and remote sales of DU Telecom internet plans in Dubai. Achieve sales targets and collaborate for efficient order processing and delivery
• TCS PVT LTD.

Jan 2015 - Nov 2015

Data Entry Software Operator in MMS Dept.

Job Description

• Managed data entry software for accurate and complete data input.
• Collaborated to streamline processes, enhance data integrity, and improve efficiency in data entry tasks.

BACHELORS OF COMMERCE (2ND DIVISION) University of Karachi / 2018 INTERMEDIATE IN PRE- ENGINEERING Fazaia Degree College / Karachi / 2013 MATRICULATION IN SCIENCE (FEDERAL Fazaia Degree College / Karachi / 2010