Shehroz Zahid

Results-driven professional with 6+ years of success in tech support, customer service, and business development. Skilled in building client relationships, driving revenue growth, and managing teams. Seeking to apply strategic and analytical expertise in a dynamic sales or business development role.

Tech Support – AlphaCx Campaign - Creality

(2025-02 - 2025-12)

• 1+ year experience as Technical Support at Creality resolving 3D printer issues
• Assisted customers with setup, troubleshooting, and maintenance of printing systems
• Handled technical queries efficiently to ensure smooth user experience
• Maintained high customer satisfaction through timely and accurate support

Customer Support Specialist - Rocket Money

(2022-02 - 2025-01)

• Secured $200K+ in client savings negotiating TV, internet, cellular, and security bills.
• Advocated with 50+ U.S. providers to achieve major discounts.
• Expertly managed service contracts for optimal client value.
• Delivered substantial financial relief through dedicated bill negotiation.

Business Developer - Hiconsolutions IT House

(2020-04 - 2022-08)

• Identified growth opportunities through market analysis and strategic outreach.
• Developed and executed targeted marketing strategies to increase brand visibility and revenue.
• Built partnerships and expanded client base to exceed business objectives.

Bachelor of Mass Communications - Journalism - AIOU ISB, Lahore (2018-04 - 2023-10)

Intermediate - BISE Lahore (2016-08 - 2017-08)